Hey guys!
We are looking in to this. As we are checking your issue, please go through following small workaround:
Download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well).
Please get sure that you have installed the newest version, it could help to de-install Origin before. Sometimes older "updated" version may have some issues and a lot of players install Origin from an previously downloaded file on their computer.
Close the origin client after installation and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
Please give us feedback if that helped to solve your issue.
I keep you updated!
Basti
Hello Basti,
I appreciate your quick answer and your efforts.
As you suggested, I followed all of the steps above. Unfortunately, the issue wasn't solved, in fact nothing changed.
I hope, you'll be able to find out more about this problem and deliver a solution. Thank you so far.
Creek
not helpped me im from switzerland and still cant play
Hello again!
Just wanted to point out, I contacted the UK support online, since the german one wasn't reachable. I got through almost immediately, the advisor on the other end confirmed that I should have had the download ready today. But I gotta say, I'm still not too sure, if the advisor was a bot or not. The conversation was extremely awkward... No offense intended.
Anyway, I was just advised to call the german hotline again... Which isn't really available. So yeah, no real support from their side, unfortunately. Basically, the only hope I have left is this forum. I'm not really keen on repurchasing the game, without getting my money back, either.
Well then, Basti. I guess, I'm kind of counting on you there.
Creek
Edit: Just one thought. I ordered with Origin Store, Origin is based in UK. So maybe we'll get our game tomorrow. I really, really hope so...!
Community AdminHeya everyone,
We are investigating an entitlement issue which may affect download access for some EU region 1 users. We are working towards a resolution and will update you as soon as we have more information available. Thank you for your patience.
For those of you that attempted the previous step and reported back thank you very much for trying. It could have potentially worked for those with an outdated Origin client but seeing as we identified a relation with account entitlements it will unfortunately not work in those cases.
Cheers,
Nils
**UPDATE 2/7/2013 - 11:30 GMT**
Our team is currently implementing a fix in for this issue and affected players should be able to access Dead Space 3 by approximately 8pm EST/1am GMT. Thanks for staying tuned and being an EA player.
The Answer HQ team hopes you'll like the game as much as we do!
