Forum Discussion

Anonymous

9 years ago

SolvedApproved

Dead Space 3 Wont Startup

Dead Space 3 does not want to launch, at first i had directx issues which i fixed by deleting all .cab files in redist folder, but when i launch it launches in the wrong resolution, it has a grey screen and it makes my monitors ( 2 ) go whack. the grey screen stays for a bit then goes pitch black and the game crashes. I've tried reinstalling, im running in compatability mode, ive tried command lines to change the resolution, geforce drivers are updated and i cant change settings through geforce, i also tried changing settings.txt (making the file and using the settings) but nothing is working and none of the posts seem to have my exact problem. i have also tried repairing. my specs are

CPU - AMD FX 6300 six core
RAM - 8GB

OS - Windows 7 64 bit HP

GPU - GeForce GTX 750 Ti

EA_David
9 years ago
@Get_Exclusive I see, thanks. I think the next step is to contact Nvidia support. The card driver details aren't displaying properly and it does look like a driver/dx-related issue.

Since there's not much more in-depth we can ask other than a clean reinstall, I think reaching out to the Nvidia is the way forward.

7 Replies

EA_David
Community Admin
9 years ago
@Get_Exclusive Can you post a link to your dxdiag?

http://help.ea.com/au/article/how-to-gather-dxdiag-information/

Do you have other games installed and do they work ok?

If you try running the redist setup file in the DS3 Installers folder does that have any effect?
Anonymous
9 years ago
Approved
Windows 7 HP 64
AMD 6300 Six Core
9182 MB RAM even though i listed these already
and NVIDIA GeForce GTX 750 Ti
and for drivers there is no date or driver
Dead space 2 runs fine, it had a buggy launch and in the wrong resolution but i was able to go through and change it now it works fine.
Dead space 1 does the same thing as 3, it launches but theres no screen at all then it crashes
and i also ran the redist setup as admin and nothing changed
DxDiag.txt34 KB
EA_David
Community Admin
9 years ago
@Get_Exclusive That's a bit unusual, seems that something is going awry with your card drivers. Can you try a clean install of your drivers for your Nvidia 750 then check your dxdiag again?

http://help.ea.com/sg/article/finding-devices-and-updating-drivers/
Anonymous
9 years ago
Approved
http://www.geforce.com/drivers/results/102993#
Theres the driver i installed clean
and the other dxdiag
DxDiag1.txt36 KB
EA_David
Community Admin
9 years ago
@Get_Exclusive Hey, if you check the Control Panel then the Device Manager, if you check under Display Adapters do is there any exclamation mark for the 750Ti?

Past this, can you try running the system file checker? This should help if there are issues with the core Windows files?

http://help.ea.com/au/article/how-do-i-run-the-system-file-checker/

Thanks
Anonymous
9 years ago
Approved
There is no exclamation point and the scan says no integrity violations
EA_David
Community Admin
9 years ago
@Get_Exclusive I see, thanks. I think the next step is to contact Nvidia support. The card driver details aren't displaying properly and it does look like a driver/dx-related issue.

Since there's not much more in-depth we can ask other than a clean reinstall, I think reaching out to the Nvidia is the way forward.