Downloadable Contents, Connection Issue
Hi, I have an issue with Dead Psace 3 when trying to click on "Downloadable Contents" it appear with a message stating "cannot retrieve information from origin. Please check connection and try again...
Forum Discussion
Hi masternueng!
Okay let's check if that is a Origin issue.
At first, download and install the latest version of Origin at www.origin.com/download (and make sure you have your Origin account ready as well)
If that doesn’t helped, close the origin client and go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator.
This worked out in the most cases, if not, try to deactivate your firewall/antivirus software and/or check the online ports of your connection:
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
Please let us now, if this problem after this workaround still exist.
Cheers
Basti
Hi eabastian,
I followed your suggestions to the letter but the problem still persists in the PC version of the game running on Windows 7 64-bit.
Same issue here. I have opened all ports mentioned, disabled Windows Firewall as well as my anti-virus app, Origin run in Admin mode.
And still, Cannot Recieve Information message appears.
