Downloadable Contents, Connection Issue

I'm from the Netherlands too. I'm starting to assume this is something ISP related, but from which end, I cannot say. (Whether or not EA blocks certain ISPs or certain ISPs block EA).

The ghostly IP in the beginning of some of the logs that blocks all communication is the only point that needs addressing according to EA support, but they keep hammering on the fact that they think it's an issue on my end. I replaced all hardware involved in networking, from network adapter all the way through modem and the things inbetween, and piled on a format of two systems in my household.

What bothers me most is that EA keeps replying with the same copypasta saying I should check my cables or contact my ISP, while having me churn out heaps of information, whilst not giving me anything in return so I can see what's done on their end. It's fine if you can't do anything, but at least have the decency of some transparency after a customer has had the patience and goodwill to do everything you've asked of him.

Financially speaking, I've bought Dead Space 3 three times over if we count every penny spent on trying to fix this. Don't get me wrong, that was all merely a proposition done by you guys which I chose to follow up on, my local network needed the tuneup anyways, but it's still effort spent towards meeting eachother halfway where I ended up meeting you at your doorstep with nothing to go by but "check your cables" and "send us some logs". 

How about throwing us a bone? I know customer service representatives are costly and their time is both limited and valuable, and that you shouldn't just blurt out every tiny detail to any customer who complains a lot but doesn't actually do anything, but with cases like these, where there's tangible proof the customer himself is stuck and left with a faulty product, even IF it were the case it's his fault or there's a third party involved you cannot exert any control over, at least extend the courtesy of being transparent so we're not left wondering if we're just being fed cookiecutter replies. 

My ticket number was/is 09540817

It would be just awesome to see what was actually done on EA's end so I can start ruling stuff out instead of calling my ISP/your customer service without having to be so vague that one can point to the other and vice versa. It's kinda hard convincing your ISP to check something if all other network traffic passes through like excrement through a goose as is convincing you if all you do is stare blindly at a log and deducing off the bat based off a single line that my entire network config is wrong.