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27f4c661c72b5eb's avatar
27f4c661c72b5eb
2 years ago
Solved

[EA app] Dead Space 2 refuses to finalize installation

Hi, I've the same issue described in other topics which were closed without a solution (latest is one month ago)  : it  means that you have a serious and real issue to fix. I've configured a ne...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    Hey, @27f4c661c72b5ebf. Product codes can only be used once. If the original code were used to register the game, using it again would just give an error. There is no reason to use the code again once it is used the first time.

    The game is still downloadable. Where was the game originally purchased?

    Where was the code used initially? Origin/EA app/Steam/Epic?

    If the code were used on one of these platforms, the game would be converted to a digital download in that platform.

27f4c661c72b5eb's avatar
27f4c661c72b5eb
2 years ago

I've continue my investigation and found this :

Interruption des services en ligne : 8 décembre 2023 Dead Space 2 sur PC, PlayStation 3 et Xbox 360

So does it mean that this game is no longer distributed by EA and that's it's not possible to install it ?

Isn't it possible to have a clearer information message ?

So why is it possible to download it and why does it have a product key ?

Isn't it possible to have a standard application download and ask the user to enter the product code (available in the properties) as we do in the past without these wonderfull applications ? 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey, @27f4c661c72b5ebf. Product codes can only be used once. If the original code were used to register the game, using it again would just give an error. There is no reason to use the code again once it is used the first time.

The game is still downloadable. Where was the game originally purchased?

Where was the code used initially? Origin/EA app/Steam/Epic?

If the code were used on one of these platforms, the game would be converted to a digital download in that platform.

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