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Clarkay's avatar
Clarkay
2 years ago
Solved

[PC] Dead Space 2 Failed To Launch Game Error

Hello,

I have been directed to the forums for a support case where I am unable to launch Dead Space 2 on multiple devices. I believe it is a product key issue per this forum entry.

https://answers.ea.com/t5/Other-Dead-Space-Games/Old-Report-Dead-Space-2-won-t-launch-from-EA-App/m-p/12408032

An error on our end caused the launch to fail. Try again a little later.

Please assist.

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Clarkay If it is an account issue or a license issue the forums can't help because we cannot make changes. That is what support is for. They have to look into that on their end.

    Can you try the following for me and see if these make any difference:

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete all files within this folder

    Navigate to C:\Program Files\EA Games\Dead Space 2

    run the deadspace2 file as administrator and see if it launches the game or gives the same error.

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @IAL_69 You do own the game i can see it. We dont activate licenses and that is not the actual issue. The error you are getting has nothing to do with the license linked to your account. At the moment i cannot make changes to the game. The system is being updated and no changes to this title can be made. That is what I am waiting on to get updated so i can take a look more into the game linked to the account. I am afraid that at the moment, we have to wait for an update on our end to keep looking at the account.

  • IAL_69's avatar
    IAL_69
    2 years ago

    Do you have any idea of the length of waiting time please? Will there be a solution one day ?
    In the meantime, I will take the liberty of replace the game executable to be able to enjoy my purchase. I hope you understand. Please escalate the issue and keep me informed...even if it takes 1 year, I want a solution please. Thank you for your work (You personally Shepard)

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