I don't know if these 2 issues are related or not but from the main menu there is an option called Extras. Clicking on it gives redeem content or credits. Clicking redeem content (because I'm not sure what it does or offer so I was curious to find out), it asks for the EA username and password. I put those in and got a message - "Login failed. Another account has already been activated." and so on. As I said, don't know if the 2 issues are related or not but in the meantime while I'm waiting for some advice/help on my main message, I will contact support (https:\\help.ea.com\contact-us which I have seen advised elsewhere in these forum posts. Just figured the more info I can leave here, the better/easier it might be to help and assist me. 🙂
Thanks again in anticipation, Nick
PS Just noticed I never mentioned which platform I'm playing this on - A PC desktop running Win 7 64 bit Ultimate edition. 😕mileywink:
It seems there's over an hour wait for live chat (support) and the UK phone support service isn't open for another 7 hours. It says out of hours to use this place (Answer HQ) so I'll just keep a watching brief here for now. 🙂
I have now been able to use Live Chat to speak to a customer service representative who informs me that even providing proof of purchase, he is NOT able to reset the account or issue me with another product code/serial number and that my only recourse is to buy a new game! Having read in several replies in this form/Answer HQ to the contrary (just contact customer services and provide proof of purchase), I'm afraid my customer service advisor told me he could not do that?!
So whether that 'policy' has changed or not or whether other advice given was wrong/misguided, I've no idea.
Anyway seems nothing can be done to help me so I have to fork out for a new one. Oh well, should have done that in the first place I guess but didn't think there would be a problem. ☹️
