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sYnc_e3's avatar
sYnc_e3
Seasoned Novice
2 years ago

Re: [Old Report] Dead Space Remake Freezing computer / DirectX Error / Driver Crash

I have no idea how your website works.

I've generated a report ID (after my game crashed during start-up this time - after clean installation of the latest NVIDIA drivers) - see screenshot

I don't know where or how to send it. That link you've sent me leads me to generate a ticket which I can't do because that website doesn't allow me to do so. This is where I'm stuck:

I can't open a ticket on your end. Where should I do it?

I have logs under C:\Users\Admin\AppData\Local\Electronic Arts\EA Desktop\Logs but I can't attach them here (Unsupported extension type)

Where should I send them.

My report ID: 58cb34c6-b41f-4498-b1b2-4d24f08363e3 (generated by EA Error Reporter)

Where should I send it?

It takes so much time and I haven't even started officially addressing the issue because I can't generate a ticket on your end.

Sorry for being dramatic, but it's really frustrating. 'cause I really like this game.

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