Forum Discussion

Peterpwnts's avatar
Peterpwnts
4 years ago
Solved

Redeem an old and used Dead Space 2 CD-Key

Hi, I have an old and already used CD-Key for Dead Space 2. I had to use it back then when installed the game with the CD on my computer. Now i wanted to play the game again, but since we are in the...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @Peterpwnts @GIDEON5538 

    I would recommend reaching out to our support and providing the CD key so we can check if it is redeemed and help get on the correct account if so. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

Peterpwnts's avatar
Peterpwnts
4 years ago
@EA_Illium wrote:

Hey @Peterpwnts To confirm if you try to redeem the older CD Key in Origin, do you get a message that the key is already redeemed/used? If so this would indicate it is already linked to an EA account and you would want to sign in with that account to have access to the game. 

Thanks for your respond. Yes like i wrote in my inital post: I tried to redeem it, but it was already redeemed. I can't really remember that you had to create an EA Account to play Dead Space 2 when you bought the physical CD, but in that case i would not know my old account name or email. Now when i think of it, the game was just an application and not startet over the origin-launcher.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hey @Peterpwnts @GIDEON5538 

I would recommend reaching out to our support and providing the CD key so we can check if it is redeemed and help get on the correct account if so. 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

Thanks!

  • Peterpwnts's avatar
    Peterpwnts
    4 years ago

    Well i contacted them but was worried because of my last try witht he live support. this time they helped me and added the game to my current account. the last  live support was just horrible i guess.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      4 years ago

      Hey @Peterpwnts Apologies if you had a bad experience with a support agent, if you DM me the case number we can submit feedback to the team on the case. Let us know if you run into further issues!

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