Forum Discussion

lornwolf's avatar
2 years ago
Solved

Unable To Connect To Dead Space 3

connection lost

u have lost ur connection to the ea servers. u will be unable to access any online blabla

i cant access online. i need help. i did alrdy open fort. TCP and UDP. its PC and STEAM.

-Eng is not my 1st lang

10 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lornwolf Can you provide us the following info, please?

    • EA App/Steam/Epic:
    • EA ID/Steam user ID:
    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
    • Windows OS:
    • Windows OS version:
    • GPU model and driver version:
    • Region:
    • Are you using an internal or external drive?
    • Are you using an HDD or SSD?
    • Date this issue started (is it still happening?)
    • Any other errors?
    • If possible, share a Screenshot or Clip:
    • Attach a DxDiag
  • lornwolf's avatar
    lornwolf
    2 years ago
    • EA App/Steam/Epic: EA App/Steam
    • EA ID/Steam user ID: [edit: email address removed] / lornwolf
    • Attach the EA App Error Report ID Here 

      8b544f57-c27e-4dde-ae1c-e21150831a98

    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
    •  
    • Windows OS:10
    • Windows OS version:22H2
    • GPU model and driver version:     RTX3070 31.0.15.3713
    • Region:Korea
    • Are you using an internal or external drive? both
    • Are you using an HDD or SSD? both
    • Date this issue started (is it still happening?) few years still happening
    • Any other errors? 
    • If possible, share a Screenshot or Clip:
    • Attach a DxDiag
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lornwolf thank you for the info. Does this happen on both Steam and the EA App if you launch it through either? 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lornwolf gotcha, I'm installing mine now through both to see what happens. Do you have the game installed on the same drive as you do Steam/EA App?

  • lornwolf's avatar
    lornwolf
    2 years ago

    yes. thats problem? i need re install not same disk?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lornwolf It may not solve it but you can try. We always recommend them being on the same drive though to ensure issues such as this don't happen.

  • lornwolf's avatar
    lornwolf
    2 years ago

    its alrdy in same drive. C. steam in C. EA in C. game in C.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lornwolf   Let's see if the following help with this - First, unplug your modem/router for 2 minutes and when you establish a new connection, run through the below steps

About Dead Space Franchise Discussion

Scavenge the violent wilderness, build devastating weapons, and take down the terror on the Dead Space Games forum.5,331 PostsLatest Activity: 20 hours ago