Dragon Age Keep: Broken once again?!I bought this game when it was new in 2014, and had issues syncing my game with save data from the previous titles, and eventually gave up just going with the default. I never beat it because I was disappointing how my choices did not reflect in the game. After 4 and a half years, I'm troubled to see the same issue again. I either have terrible luck, or this happens quite often. Maybe somewhere in between. Either way, I can log into the Dragon Age Keep but every page after that says "Oops, an error occurred. Please refresh and try again." I just want to play this blasted game with my "perfect" imports I spent over 100 hours working on x.x

Hey everyone! Studio is still working on the solution. Apologies that it wasn't fixed over the weekend. Once I will have more information, I'll post them here. Thank you for your patience so far! [UPDATE 21/05/2019] The problem has now been resolved 🙂 Thanks for sticking with us! /Ataashi

Dragon Age Keep: Broken once again?!

374 Replies

Severism
7 years ago
Hey, so I tried logging into my dragonage keep after a while and said error came up (oops an error occurred) and asking me to refresh and try again. I did, and tried other browsers as other people had, but nothing has worked. Even clearing my cache. Can anyone help?
Thanks
Fred_vdp
Hero+
7 years ago
I think everyone is having this issue at the moment. You'll probably have to wait for EA to fix it.
Fred_vdp
Hero+
7 years ago
@Severism It's working again for me. Do you have access to the Keep now?
Gyangrene
7 years ago
Currently tried to load into Dragon Age Keep as I noticed my exported game state was missing upon launching DAI. I posted in a previously solved post, but figured starting a new one was wiser to address the issue.
I can currently log into the keep and utilize account check, but otherwise everything is coming up with the error message "Oops, an Error has occurred. I have tried refreshing, using different browsers, clearing cache and cookies, reinstalling origin and logging in and out of Dragon Age Keep. Nothing has fixed the problem that keeps occurring. The error message also has to be clicked multiple times before I am able to close it.
Anonymous
7 years ago
I just entered and had the exact same issue, tried several browsers, refreshing, and nothing! The game won't recognize the keep either
Gyangrene
7 years ago
Also, when I attempt to use the UI to edit my settings in the tapestry, it's completely glitched out with fonts overlapping and pictures phasing into eachother.
Anonymous
7 years ago
I cannot even use the tapestry at all, it just shows the error and it doesn't let me navigate it.
dana-s-ships
7 years ago
Hey. So I wanted to replay Inquisition after forgetting about its existence for a year and a half, and first thing I do after downloading the game is, of course, to go and mess around with my Keep world states. But whenever I open DAK and successfully log in, I only ever get an "Oops, an error occured, please refresh the page and retry." I tried that, it didn't work, and then I tried those things:
Used different browsers (Microsoft Edge a.k.a Explorer 2.0; Chrome, ofc; Opera; Safari; My Xiaomi phone's web browser.)
Tried opening the Keep on PC, my phone, and iPad;
Then I chatted with an EA Support Game Advisor. He sent me an email with the troubleshooting things etc etc, and so I cleared the Origin cache, deleted Windows' temporary folder, and launched the game as an admin.
Alas, nothing worked. I've seen others have the same issue, but boy am I annoyed by this.
Here's a screenshot.
Anonymous
7 years ago
Yes me too! I was so excited to start a new playthrough but who knows when they will fix ☹️
I'm also getting all the fonts overlapping and stuff
ahand069
7 years ago
I keep seeing this message. I was able to access the keep earlier today via mobile phone, but it seems to completely stonewall me now. Prior to this I've just logged in to my account on Dragon Age Origins and 2 so that the save files could be uploaded.
Would be nice if I could get an little explanation as to what is going wrong.