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Thank you for following up! When you have the chance would you mind posting a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks again!
/Kent
Here's the DXDiag
- EA_Kent5 years ago
Community Manager
Thanks! I appreciate that. I am curious if there might be an issue with the controller drivers that is preventing the game from picking it up. Are you connecting the controller via USB, or are you using a wireless adapter?
/Kent
- 5 years ago
I'm plugged in via USB
- EA_Kent5 years ago
Community Manager
Got it, thanks. Have you tried running the Windows System File Checker to see if that helps at all? If there are any issues with the system files that should be able to identify and correct them. For more information on how to run it check out the Microsoft Support website.
Please let me know if you're still running into any trouble with the controller after that. Thanks!
/Kent
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