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@sengt If you are still having an issue send me a DM with your EA ID.
@monozuki If it is asking you to purchase that is more of an entitlement issue. Your EA account doesn't see that you own it. Can you send me your EA ID or a case number of the EA account itself?
Hi, I also have this problem. I DA2 and DA:Inquisition, but not Origins. However, I think it was only called Dragon Age when I bought the game. Still, it does not show up at all on the EA app. I am also unable to send a direct message to anyone yet since today is the first day I logged onto these forums on this account.
- EA_Shepard8 months ago
Community Manager
@Tarrine DAO was pre Origin, so it was implimented into Origin years ago which is why. Then the different versions came out with DLC, so its been updated over the years.
Currently, when you log into the EA app, you are not seeing Dragon Age Origins.When you search the EA app store, does it ask you to purchase or download?
When you initially got the game, was it from a retailer or did you use a code?
- 8 months ago
Thank you EA_Shepard.
Yes, if I go into EA app the game isn't listed in the library. And searching for Origins, the system lets me buy it. When I originally got the game, it was retailed. I don't have the box anymore though. I have moved a couple of times since then and didn't take it with me.
Thank you.
- EA_Shepard8 months ago
Community Manager
@Tarrine Gotcha so in most cases that would only mean a few things
Wrong account
The code was never registered to an account
This game was Pre-Origin, so if a code was registered way back when all copies were transformed into digital, you didn't need a disc to play.
If the code was never registered on the account, you run into this issue. In order to fix that, you have to find the account it was registered to. If, in fact, it was.
That would involve contacting live support and having them basically look up any email you can think of and check to see if the game is located on that account.
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