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Anonymous's avatar
Anonymous
11 years ago
Solved

inquisition blackscreen after messi loading screen

Update 2 (via EA_Nils): Please note the latest post here regarding the planned patches and a new AMD driver release..

Update (via EA_Nils): Please note this linked post here.

Additionally, please also note the deep analysis posted here.

after loading screen cant see any menu all black screen without mouse point(it can move)

how long we wait for day1 patch T.T please announced for us

its really annoying and really makes me mad

dragon age inquisition
  • EA_Nils's avatar
    EA_Nils
    11 years ago

    Hi guys,

    Thank you all for the quick replies with your DxDiag reports.

    I hate to be the bearer of bad news, but it looks like all of you are on dual core CPUs. Dragon Age: Inquisition requires a quad-core CPU.

    If you ordered a digital copy of the game on Origin and you absolutely won't have a chance to play the game on a computer that meets the minimum requirements, you can request a refund (granted that you are eligible) here: http://help.ea.com/en/refund/

    UPDATE: While it is still the case that a significant number of users posting in the thread are using machines that don't meet the minimum specs for the game, there have been plenty of people whose machines more than meet the requirements who are still reporting this issue. We are investigating these reports and we still urge you to create a hastebin link to your dxdiag and post it in the thread. 

    However, there are some steps that may help too. First of all, please ensure that your graphics card is updated with the latest DA:I drivers, available from the links below.

    Nvidia: http://www.nvidia.com/download/driverResults.aspx/79891/en-us
    AMD: http://support.amd.com/en-us/kb-articles/Pages/AMDCatalyst14-11-2-BetaWINReleaseNotes.aspx

    If you are playing on a laptop, please ensure that you aren't set to a low-power mode and that your card's management software is using your discrete card when you play the game. 

    When the game goes to the black screen, press Alt & Enter to toggle the game to Windowed mode. Some players are able to play the game in Windowed and Windowed Fullscreen mode without issues. 

    For more advanced users, the step here regarding disabling cores may help: http://answers.ea.com/t5/Dragon-Age-Inquisition/Menu-Freezing-Solution-Quad-Core/td-p/4001333 Note that this is only for more advanced users. 

    Note that this post is marked as solution solely to increase its visibility. Thank you. 

1,252 Replies

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  • Anonymous's avatar
    Anonymous
    11 years ago

    same here. At the beginning there is some music (very slight) and it lasts for about 5 seconds and disappers. then the black screen freezes forever.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Same. I'm in Thailand. Anyone with the problem before can play now?

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    11 years ago
    Hi everyone,
     
    First off, please make sure that you meet the minimum requirements of the game.
     
    If you do, please assist us with a copy of your DxDiag, as described below:
    1.  Press and hold the Windows key and the letter R on your keyboard
    2.  You will see a Run box in the lower-left corner of your screen
    3.  Type dxdiag in the text field
    4.  Click OK
    5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
    6.  If your computer has a 32-bit version of Windows, that button will not be available


    7.  Click the Save All Information button, found on the bottom of the DXDIAG report
    8.  Save this text file to your Desktop if possible
    9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
    10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
    11. Copy the link of the page in your post, along with a precise description of your issue.

  • Anonymous's avatar
    Anonymous
    11 years ago

    http://hastebin.com/oqetovebah.tex

    1. DAI starts up gives cursor and the loading sign blinking on right bottom right.

    2. Then the bioware logo comes up

    3. Then comes information about saving.

    4. Then the screen goes black (mouse arrow still present and moveable) and the intro music plays in the background.

    5. Intro music stops after a while (10-30 secs?). Nothing else happens. Game doesn't close by itself. Task manager shows game is still using CPU.

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Hi guys,

    Thank you all for the quick replies with your DxDiag reports.

    I hate to be the bearer of bad news, but it looks like all of you are on dual core CPUs. Dragon Age: Inquisition requires a quad-core CPU.

    If you ordered a digital copy of the game on Origin and you absolutely won't have a chance to play the game on a computer that meets the minimum requirements, you can request a refund (granted that you are eligible) here: http://help.ea.com/en/refund/

    UPDATE: While it is still the case that a significant number of users posting in the thread are using machines that don't meet the minimum specs for the game, there have been plenty of people whose machines more than meet the requirements who are still reporting this issue. We are investigating these reports and we still urge you to create a hastebin link to your dxdiag and post it in the thread. 

    However, there are some steps that may help too. First of all, please ensure that your graphics card is updated with the latest DA:I drivers, available from the links below.

    Nvidia: http://www.nvidia.com/download/driverResults.aspx/79891/en-us
    AMD: http://support.amd.com/en-us/kb-articles/Pages/AMDCatalyst14-11-2-BetaWINReleaseNotes.aspx

    If you are playing on a laptop, please ensure that you aren't set to a low-power mode and that your card's management software is using your discrete card when you play the game. 

    When the game goes to the black screen, press Alt & Enter to toggle the game to Windowed mode. Some players are able to play the game in Windowed and Windowed Fullscreen mode without issues. 

    For more advanced users, the step here regarding disabling cores may help: http://answers.ea.com/t5/Dragon-Age-Inquisition/Menu-Freezing-Solution-Quad-Core/td-p/4001333 Note that this is only for more advanced users. 

    Note that this post is marked as solution solely to increase its visibility. Thank you. 

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