Forum Discussion
Hey @madame_mewmew can you try installing the most up to date version of VC++ to see if it helps.
You can find the latest version on the Microsoft website: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need to install both of the following:
- vcredist_x86_vs2015 (for 32bit Windows version)
- vcredist_x64_vs2015 (for 64bit Windows version)
If you get the message that the files are already installed, select Repair instead. It is recommended to run the installer as administrator (right-click the file, select run as admin).
Darko
I installed both and restarted my computer, but I'm still getting the same error message when I try to load the game.
- EA_Darko5 years ago
Community Manager
Hey @madame_mewmew what happened when you installed the VC++, did you see a message of any kind?
Darko
- 5 years ago
It just told me to restart my computer. I did, still didn't work. Ran both as administrator (had to click repair on both since they were already installed), restarted again, still doesn't work.
- EA_Darko5 years ago
Community Manager
Can you try repairing them @madame_mewmew and if that does not work do a clean install of both VC++ versions.
This error is related to them so it is just a case of troubleshooting it.
Darko