Community ManagerHey, all
Are you getting the oops error when you log in, or when you go to a certain part of the keep? I logged in just now on 2 browsers on and off a VPN. I did not get any error message so I hope it is working for most.
Hello!
I've been experiencing this very issue for a long time now, probably close to a year, and I have a thought. I've played the Dragon Age games on and off for years, and I have also allowed several family members to use my PC to play them as well. The last time I was able to log in, there were a lot of characters in my keep. Could it just simply be that there are too many toons on certain accounts and it times out trying to load them?
I ask because my daughter now has her own copy of Inquisition, and a fairly new account, and she has no trouble getting into the keep. I've tried every solution that I could find online and nothing works. Is there any way to delete character data?
@EA_ShepardSo, still getting "Oops, an error occured" message, and and invalid redirect when attempting to log out, however sometimes refreshing redirects to "https://dragonagekeep.com/jsdata/" with a bit of code that reads:
<html>
<head>
<script type="text/javascript">
if(window.opener) {
window.opener.location = '/en_US/account-check';
window.close();
} else {
window.location = '/en_US/account-check';
}
</script>
</head>
</html>
Community ManagerHey, Everyone
Reached out to some folks on the Keep. They are going to be taking a look at it on their end and see what all they can get done. With support being so limited with the Keep, it may be a bit before it gets updated.
Eyes are on it again though, so hopefully here soon they let me know what we can do for it.
