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LazarusRus's avatar
LazarusRus
11 months ago
Solved

Problem with license on my account. Dragon Age 1 and 2

Hello, I actually contacted EA support with this problem, they said to create a branch here, just in case, to duplicate it. I have a problem with the license of the game (some kind of bug on my accou...
  • LazarusRus's avatar
    LazarusRus
    11 months ago

    But before when i contact with support him say i have game on account. u say i dont have it from your side. and what about Dragon age keep? if i have data there from this account. how u can explain it? its not possible my account data can be corrupted or some lost data on datacenter?

    UPDATE. 

    In the end support not help me. they like robot do only instructions or dont have tools for help. i tired wait. just buy new code of game, activate it and all ok now. u can close thread.

LazarusRus's avatar
LazarusRus
11 months ago

Its not help. support ticket closed like No FIX. say him report next level support employee. when i try find game in store EA. it say like i dont have it in library and must buy it. but in keep save all my achiv and characters.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
11 months ago

@LazarusRus I took a look at your account, and the account side is fine. Replacing a game on your account wont fix this issue. The code itself isn't the issue. If i replace the code on your account, you are downloading the same version of the game because the game is digital. The issue is local: The EA app, corrupted files, the license folder, registry entries, etc.

There are other titles that have the same error. The best thing to do if the above steps didn't work is uninstall the game and the EA app, and then clean out the PC as much as you can. Clean out temp files, clean out the registry, make sure there are no BioWare folders, or EA app folders. 

If games are showing sometimes, and then they go missing, that is not a license file issue, that is an app issue. that is what we have to solve for the games to keep appearing. The EA app forums boards have a lot of threads with games not showing up and a lot of troubleshooting steps for these types of issues, so the issue is not related to just Dragon Age.

  • LazarusRus's avatar
    LazarusRus
    11 months ago

    Dear @EA_Shepard i absolutely sure the problem is not on my side. I even installed the application on the newly installed Windows. I found a licensed client image of the game on the Internet version 1.0. But it requires a key that I do not remember. I tried to install patch 1.4 for this version from the EA website. after installing the patch, EA asks me to log in to activate the game. I enter my username and password from my account (absolutely correct) in response, he writes to me that they are not correct. When the exact same activation window appears in other games, everything is fine when entering the same data. Just as I wrote above on the page of the Dragon Age 2 game, I do not have it written that it is in the library like other games in the series and offers me to buy it again. Perhaps some data was corrupted when transferring to Origin and then to the EA app. Please try to replace the license key. delete the old one and add a new version as if I bought it again. I think this should help. This is a 100% technical problem and it is not on my side. And you say "If i replace the code on your account, you are downloading the same version of the game because the game is digital" . i cannot even download it cause i dont see it in library. no way to download EA version.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      11 months ago

      @LazarusRus So to clarify the above response.

      When you say " I found a licensed client image of the game on the Internet version 1.0." this sounds a bit like downloading a copy of the game not through the EA app, or through Steam after purchasing the game.

      We do not replace the license if the game was not purchased through the EA account. 

      "EA asks me to log in to activate the game. I enter my username and password from my account"

      This error only happens for a handful of reasons.

      • The game was not a legitimate purchase
      • The game is being shared by another account
      • The game was played through a subscription which has expired

      This account does not have the base games for DA or DA2. Where and when were the original purchases of the game made? If the base game(s) were downloaded online and not purchased from the EA store, we would not be able to assist. 

      That does not make it a technical issue in any way. This makes it a purchase issue which is an account issue and therefore we can replace any codes on the account.

      • LazarusRus's avatar
        LazarusRus
        11 months ago

        ok. lets clear some. i buy game in internet magazine about 13 year ago ( i buy key ). I remember i entered it on the bioware website.

        "When you say " I found a licensed client image of the game on the Internet version 1.0." this sounds a bit like downloading a copy of the game not through the EA app, or through Steam after purchasing the game."

        When I say that I have found a copy of the 1.0 license. this means that I want to test my theory, I cannot download the game client from EA because it is not in my library. So last 5 days I tried to find a client on the internet. the image of the licensed disk. but he asks for a key during installation so i cant use that method. Cause i cant install it with EA. its what i say you.

        "The game was not a legitimate purchase" 

        How it possible? how can i add game to my library from outside?

        "This account does not have the base games for DA or DA2"

        Support said that I have this games on my account. him say i need wait. and u say you check my account before and dont see  any problem. from DA1 i have key in EA app.

        May u just try help me? not say about I did something illegal. May be your system have some bug and my data lost when u transfer it to Origin or EA APP.

        Screen when u can see i have da1 and 3 now but not 2.

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