Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
1 year ago

Re: [Steam] Dragon Age Origins - Ultimate Edition Not Launching

@6418e6a199841592 Due to the age of the game, there are no planned updates to resolve any issues with the game at this time. For older titles like this, there has to be something major happening within the entire gaming community for any type of update to be looked at.

Can you attach a DxDiag? We can take a look at that and see if we can find any issues that may be causing it to crash like that!

Cheers!

14 Replies

  • fallofmath's avatar
    fallofmath
    1 year ago

    I also experience this problem.

    New install. Either start game from Steam or manually run the bin_ship/DAOrigins.exe, and the launcher loads. Click Play, it launches the configuration tool, reads "Please wait while the system information is collected" and then crashes.

    Attaching dxdiag.

    Also attaching 2 windows11 event viewer logs for the app crash.

  • fallofmath's avatar
    fallofmath
    1 year ago

    Looks like it has to do with reported CPU count.

    I found a workaround posted on reddit. This allowed the config tool to run properly. https://www.reddit.com/r/DragonageOrigins/comments/otrgc0/dragon_age_origins_ultimate_edition_wont_boot/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

    I found this fix :

    - Download the latest Windows ADK for your specific Windows version : https://learn.microsoft.com/en-Us/windows-hardware/get-started/adk-install

    During installation, it gives the option to select multiple tools; the only one needed is Compatibility Administrator.

    - Once installed, open the Start Menu folder named Windows Kits, and launch Compatiblity Administrator (32-bit).

    - Select the new database under custom databases.

    - Click the database menu > Create New > Application Fix.

    - Provide the full path of DAOriginsConfig.exe and give it a name of choosing.

    - Skip past the compatibility mode options.

    - In compatibility fixes select ProcessorCountLieForHybridCPU and ProcessorCountLie.

    - Select Next and finish

    - Press CTRL +S on your Keyboard or click on "Save"

    - give it a name when prompted and try to save the database file in the same directory if possible
    - Click on "run".

    Attaching screenshot of what this compatibility application should look like.

  • 6418e6a19984159's avatar
    6418e6a19984159
    1 year ago

    I have not tried this fix as yet.

    Once I get home Sun/Mon I'll see what happens.

  • 6418e6a19984159's avatar
    6418e6a19984159
    1 year ago

    Sadly it does not appear to be working even with the CPU fixes.

    Strangely it will run on my win 11 home (vs Pro on the desktop) laptop. Both have Ryzen 9 processors and amd gpu's.

    Laptop is 1 gen older and has an 8/16 vs the desktop's 16/32

  • 6418e6a19984159's avatar
    6418e6a19984159
    1 year ago

    On a slightly divergent topic, I dont know how I ended up with "6418e6a199841592" as a username. I looked at preferences and dont see where to change it.

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @6418e6a199841592 

    The problem with the config.exe is due to the high core count of modern PCs, the game itself should not be affected.

    Is the config.exe running with the core fix?

  • 6418e6a19984159's avatar
    6418e6a19984159
    1 year ago

    Yes

    First post seems to have disappeared. Hopefully not dup posting.

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @6418e6a199841592 

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
    - Make sure any CORSAIR/Asus/Razor software is disable or deinstalled and that your GPU & CPU are not overclocked.
    - Make sure only your Mouse and keyboard are connected to the PC

  • 6418e6a19984159's avatar
    6418e6a19984159
    1 year ago

    Ok Past the config utility on to new error.

    When launching the game the first time, I get music, no video and no icon on the taskbar or apparent new program running or available to switch to.

    If I try to launch again I get blocked by program already running and have to reboot to clear that.

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @6418e6a199841592 

    Is that happening in clean boot or at normal game start?

    Repair the game.

    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @6418e6a199841592 

    Hey, I wanted to follow up on this thread to see if you continue having issues with the game!


    Cheers!

Featured Places

Node avatar for Dragon Age Franchise Discussion

Dragon Age Franchise Discussion

Join the Dragon Age community forum and share your experiences in the legendary world of Dragon Age.Latest Activity: 4 hours ago
26,915 Posts

Recent Discussions