[Steam] Dragon Age Inquisition Freezes
Hi!
I bought Dragon Age Inquisition on Steam a few months ago and since I got the game I been experiencing some problems. Basically the game freezes my PC completely and the only option I have is ...
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There are "LiveKernelEvent 1b8" errors present in your DXDiag that weren't there in the last one.
These are hardware errors that are likely to be caused by a driver or component failure.
Please look at your "C:\Windows\LiveKernelReports\WATCHDOG4400\" folder Zip the latest "WATCHDOGXXXX-XXXXXXXX-XXXX.dmp" (x represent numbers) file and upload it at a free file hosting page like OneDrive or Dropbox.
Also:
1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.
The C:\Windows\LiveKernelReports\WATCHDOG4400\ folder is empty, it does not even show hidden files. In the Reliability Report I see the LiveKernelEvent and I think is because I used the key combination Win + Ctrl + Shift + B when the game was stuck last time. Nevertheless I used CMD to run the commands you told me, I attached a text document with the results and errors shown.
There are no *.dmp files at all in the "LiveKernelReports" folder?
It looks like the component store is defective and the source files that could be used to repair it are also inaccessible witch means that the repairs SFC preformed could be incomplete.
I can't say whether this is part of the problem that causes DA to freeze, although it's possible, but it will cause problems down the line.
I would recommend a Windows repair installation, also called a in-place upgrade, that will allow you to keep your data and your applications.
Here you will find an Microsoft Video Guide about it.Here is the Website to create the Install medium.
This is normally a very safe process, but you should make a full backup of all your important data anyway. (And not just before such on operation.) 😉Make sure that "Keep Personal files and Apps" is marked before you click "install".
If you are unsure about a step, ask! 😉For DAi: (If there are no LiveKernel dmp files.)
- Press the Windows key and "R" at the same time.
- In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
- Look if there are any "DragonAgeInquisition.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
- Zip 2 - 3 "DragonAgeInquisition.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
- Post the link here.
If there aren't any dump files of ME:
- Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
- Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
- Play the game until it crashes.
- After the game crashes, let all Windows crash dialogues finish.
- Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
- Zip 2 - 3 "DragonAgeInquisition.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
- Post the link here.
If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f
I completed the Windows Repair Installation, it took a long time to complete and everything went well.
I found the .dmp (DragonAgeInquisition.exe.Xxxx.dmp) file, here is the link to DropBox:
The error in the dump file is a "NULL_CLASS_PTR_READ", meaning "DragonAgeInquisition.exe" or a module loaded by it is trying to read from a memory address that is restricted.That is an access violation and the game is terminated because of it.
The problem is that we know that the game itself is not the problem here, if it were everyone would get this crash, so we still don't know the real culprit.
Do you use any Mods?
Repair the game.
(Origin: Game Library > Right-click the game cover > Repair)
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)Then preform a clean boot and test the Game in clean boot mode.
In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Razor/Asus software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC
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