Can't play owned game after game pass expired
My Xbox game pass has expired and EA desktop tells me I can't launch my ME:Andromeda without confirming my game pass by signing into my Microsoft account within EA Desktop again. Problem is, I have ...
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EA_Darko
Community Manager
Community ManagerHey @Afthrast for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko
After signing into my MS account, it allowed me to start the game, however I don't think this should be necessary as I own the game anyway, why would I have to give access to the EA app to another account of mine, for me to be able to play a game I owned.
EA_JasonEA SPORTS FC™ Team
Hi @Afthrast,
I was just wondering if you managed to get in touch with our support team to get this sorted?
Or do you still have to log in with your Xbox account to play certain games?
I didn't contact support, I've already logged into my xbox account and it didn't ask me since. I can't find any way to disconnect my account inside EA Desktop, the connected accounts only show Discord and as I mentioned, Origin let me start my game perfectly fine, so this is/was an issue with EA Desktop only, not my account - unless they are two separate, different accounts in the background trying to clone changes from one to the other while failing to do so.
- EA_Jason
*snip*
Looks like I was incorrect, both versions of the EA app should be the same.
Your best bet for now is to reach out to our support team to have this looked into.
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