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Issue with Sims 3 Purchase
I’m extremely disappointed with the support I’ve received regarding two games I purchased on 13 September 2025: The Sims 3 World Bundle and The Sims 3 World Adventures. The issue was with World Bundle — I was unable to install it and did not receive a redeem code. I contacted EA Help via Connect Flow and spoke with Advisor Avinash, who suggested a refund. However, the refund was processed for World Adventures — the game that was working and that I intended to keep. I clearly informed Avinash that the refund link pointed to World Adventures, not World Bundle. He assured me, “once it is completed we will help you with the refund of the worlds.” I trusted this guidance and followed the steps. Today, I logged into The Sims 3 and found that I’ve lost access to World Adventures, despite having paid for both games. I reached out again and spoke with Advisor Vikas, stated that since the refund was initiated, he could only assist with the partial stuck refund — leaving me with no resolution and no access to either game. This has been a frustrating and confusing experience. I’ve paid for two games and now have access to neither. While the refund take 7 to 10 working days.
Remaster Diner Dash
Hello, I'd like to request that EA should consider remastering Diner Dash. I was just reminiscing how fun it was to play when I was younger, especially growing up with this game, I do feel like a remastering with updated graphics, better controls and allow the availability on platforms such as PC, console or mobile! I know there's probably more than a few people that would want this game back with better quality, etc, please do!!! Thank you :)How to report game error?
I can't launch may game - It Takes Two, it just doesn't start. Im reporting an errors through EA App - EA Error Reporter and I have report number, but when I open My Cases there is nothing, nothing comes to my emial. Opening My Cases I see an info Your case number and access key are in your case confirmation email. But there is no email. What is wrong with it? How to reprt game error? I'm puzzled a bit.
Translation Feedback on the Chinese Interface of EA App
I noticed a minor translation issue on the pre-order page for Battlefield 6 in the EA App. The first sentence on the promotional page, "lock and load" was translated as "锁定装载". While this translation is not technically incorrect, it is inappropriate for a FPS game. Literally, "lock" means "锁定" and "load" means "装载" in Chinese. However, in firearms terminology, "lock" refers to the weapon’s bolt being in a locked position, and "load" means inserting ammunition into the gun. Together, these actions indicate that the weapon is fully prepared and ready to fire at any moment. Therefore, I believe translating "lock and load" as "枪已上膛" would be more accurate.
Passkeys or "WebAuthn" Support
I expect a few people might not be too interested in this right now and have other priorities, but as someone whose day job involves platform security, this would be a "very nice to have" for me. I've always been happy that EA have supported MFA authentication with an authenticator app, but I would love it if they could take this one step further and implement Passkey support (or "WebAuthn") as a way to replace passwords and SMS authentication. For some people, their account is a significant time and financial investment, containing their library of games, coveted game items, wallet balance and potentially payment methods. Being able to keep these secure by staying on top of modern and current security practices surely can't be a bad thing. Cheers.Hey EA can you fix your customer support and help website?
I've been trying to unlink my EA account from my steam and XBOX IDs. Read the article, risks, and everything, and pressed the unlink button. However, when I refresh the page, the two accounts still remain linked. Is this a glitch on EA's part? I tried to unlink multiple times, which failed. The next course of action I take, make a case for it. After doing so, I use the customer service support just for the advisor to tell me to either follow the link they sent (which is just the **bleep** same unlink article that I've read multiple times already) or I should delete my account, which I don't want to considering I have a pack installed for my sims 4. I ask the advisor if there's any other way, and they said they can't do anything about it. (Mind you, this is the same support that helped me reclaim my account after it was initially compromised). After that fails, I return to my cases, and now my case got closed because there is no fix. However, I intend to resume it as I refuse to give up. I apologize for the heated post. It's just so frustrating because I feel like I've exhausted everything to try to do something as simple as unlinking accounts from my EA. I suggest EA finds a way to fix this ASAP because you cannot tell me this is how you help your community.
Restore ability to hide games in library
Since you just closed 4 year old topic suggesting restoring basic functionality (that was present in origin) here I am to create new one. Please restore ability to hide games or remove them from account. This is very important for games that are demos, betas or no longer available Why do I have to watch Bejeweled 3 every time I want to find battlefield in my library? Why do I have to watch ea sports madden nfl just because I clicked on wrong tile while I had EA Play and it was instantly added to my account? I cannot even play it, it requires me to purchase subscription again (tile is grayed out) so I really have no idea why is it even visible in my library... I want to hide all these ugly mistakes and keep my library clean. It would be plus if I could add tags or group games into custom groups but just this basic functionality of hiding games and optionally removing them from account would be great.One of the worst desktop applications I've ever seen
As a software developer, I don't remember the last time I've seen such a horrendous application. The amount of bugs I get weekly is absolutely mind blowing. I encounter new ones every week. On average, I have to restart the app at least 2-3 times before it successfully launches a game. Some days I'll try 10+ times and waste over an hour of my time to end up not even being able to play a single game. What's crazy is that it's been like this for over a year now, and not only has it not improved, it's actually gotten worse. I'm not usually the type to leave reviews, but I really had to take the time to leave this one. Seriously, what the hell is the dev team doing?
Button to locate installed games
Hello, I'm opening this thread to let you know that it is incredible that in 2025 there is still no button to allow players to locate installed games like we were able to do with the Origin App. There are thousands of threads on this forum about players unable to select a folder where the game is already installed, forcing them to install the game again. I hope you will take this into consideration. Thank you.
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