My little brothers birthday has been ruined!

This morning I gave my little brother a gift card for his 7th birthday. He decided he wanted to buy FC points with his gift card to get packs for TOTY on his ultimate team account. So he asked for help off his mother (someone who clearly doesn't understand the difference between all the FC/ FIFA titles). They bought a total of 17,700 FC points (3x 5900). Unintentionally, the points were for FC 24, we only found out about this when he asked me why it still said 0 after redeeming all of the codes. Making the purchase non-refundable, so my only option was to try to get these points transferred over, which I thought might be possible since they were just claimed. 

After a long time speaking with Hradya at EA Help, she offered no support, sympathy and refused to let me speak to someone else. Apparently there is a deadline for transferring FC Points from old titles and I had missed it. Devastated doesn't even cut it. 

Now I've had a crying 7 year old boy with 17.7k FC points on a game he doesn't own and a gift card that's been used. Definitely going to go down as one of his worst birthdays yet.