Hiya!!
I was having this problem too - after talking to staff at EA I was told it has been passed on to the relevant and that they MIGHT get back to me with a solution. MIGHT! Which was extremely helpful...
I found this and it's worked well for me. You need to download origin again and follow the steps exactly - make sure to start your downloads in the EA app first before you close it.
https://preview.redd.it/rz6u6u1rjnna1.png?width=1027&format=png&auto=webp&v=enabled&s=761e53b9eba63faadaec9fac93b59c328fba0608
It worked for me for The Sims 3, but I have no other games to try it on.
Hope it helps!
