WTF is up with EA app and support?
WTF is up with EA app and support?
There is no option to locate games after EA forced a switch from Origin.
There has not been an update to the AE app since forced switch.
Support's only ad...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHey @questof1,
I removed the attachement that was connected to your post, as it contained your email address.
In the EA app, there is an option to change the install directory of your games. Do you mean this when you say "locate games"?
I removed the attachement that was connected to your post, as it contained your email address.
In the EA app, there is an option to change the install directory of your games. Do you mean this when you say "locate games"?
Yeah, well, when I downloaded the EA app, I tried to log-in, but the email address for my ea account I no longer have access to (I have had that account for many years). So I couldn't receive any kind of code sent to it. There were no options for that.
Then I made a new account with my current email, but then it wouldn't recognize that I owned any games at all! And there are no options that I can see to do anything about it!
- EA_Leeuw
Nope. I was just plain SeguBill on Origin, which I had been using for well over a decade. My email was my college email. But one day about a year ago it just stopped working (probably because the last time I attended that college was the late 2000's), and I didn't think to change it on Origin, because for years and years my computer just auto-logged me on.
But that old email address is no longer a working address I can access.
And now overnight out of nowhere this EA app happened and I was unable to access anything on Origin to change anything. Nothing was clickable. It just forced me to download the app. And now it's too late. Origin is gone.
And now this new EA app doesn't recognize my old account. Sims 3, Sims 4, Sims Medieval, and so very many expansion packs - hundreds of dollars worth of investment that apparently I can never play again unless I buy them again and re-download them? What???
And I can't forget all the mods I downloaded. I'll never remember all of them or where I got them. I forgot years ago where all the redeeming codes would be. Besides, the Origin library handled all that. Frustrating. Fix it, EA!
- EA_LeeuwHey @SeguBill2,
Alright, the way you wrote your message looked like it came from a 2nd account, hence why I asked the question.
We are unfortunately unable to help with issues related to EA accounts through the forums I'm afraid. To get assistance with your EA account, you need to contact the customer service team, which you can reach at https://help.ea.com/contact-us.
Good luck.
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