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Ich bekomme jedesmal den Fehler \"Das Spiel konnte aufgrund eines Fehlers unsererseits nicht gestartet werden\". Das Spiel und die EA App neu installieren so...","body@stringLength":"342","rawBody":"

Ich kann Fifa 23 seit 4 Tagen nicht öffnen. Ich bekomme jedesmal den Fehler \"Das Spiel konnte aufgrund eines Fehlers unsererseits nicht gestartet werden\". Das Spiel und die EA App neu installieren sowie die Cache leeren hilft auch nicht. Davor hat Fifa funktioniert doch plötzlich geht es nicht mehr. Könnte mir da bitte jemand helfen.

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Hallo @Wobbl_FIFA,

\n\n

es scheint, dass deine Treiber seit dem 04.05.2022 nicht mehr upgedatet wurden. Das könnte möglicherweise Probleme wie diese bereiten.

\n\n

Hier ist eine Anleitung, wie man die Treiber updaten kann:

\n\n

https://support.microsoft.com/de-de/windows/manuelles-aktualisieren-von-treibern-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

\n\n

Sag Bescheid, ob das hilft!

\n\n

- Pythia

","body@stringLength":"743","rawBody":"

Hallo @Wobbl_FIFA,

\n\n

es scheint, dass deine Treiber seit dem 04.05.2022 nicht mehr upgedatet wurden. Das könnte möglicherweise Probleme wie diese bereiten.

\n\n

Hier ist eine Anleitung, wie man die Treiber updaten kann:

\n\n

https://support.microsoft.com/de-de/windows/manuelles-aktualisieren-von-treibern-in-windows-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

\n\n

Sag Bescheid, ob das hilft!

\n\n

- Pythia

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Hey @EA_Pythia. Mit dem Neustart meinte ich schon den Sauberen, den habe ich 2 mal durchgeführt aber ging nicht .Bei der Überprüfung von Windows aus mit sfc / scannow kam raus das keine Datei beschädigt ist. App Recovery hatte ich davor schon paar mal ausprobiert das hilft auch nichts. Ich weiß nicht ob es hilfreich ist aber der Fehler trat auf nachdem ich meinen PC auf Energie Sparen setzte während Fifa noch offen war. Als ich ihn wieder einschaltete konnte ich Fifa nicht mehr starten. Würde halt echt gerne wieder spielen.Ich könnte das Spiel auch nochmal neu installieren bringt zwar denke nichts aber wer weiß

Hallo @Wobbl_FIFA,

\n\n

das könnte dann wirklich etwas mit dem Energiesparmodus zu tun haben. Versuche mal einen neuen Energiesparplan auf Windows zu erstellen und Höchstleistung dort auszuwählen.

\n\n

Ansonsten kannst du vielleicht versuchen, ein neues Windowskonto zu erstellen und dich damit einzuloggen.

\n\n

An diesem Punkt würde ich auch raten den Microsoft Service zu kontaktieren, da das Problem möglicherweise mit Windows zu tun hat.

\n\n

Hier ist ein Link zum Microsoft Support:

\n\n

https://support.microsoft.com/de-de/contactus

\n\n

Wie immer, sag Bescheid, ob es funktioniert.

\n\n

- Pythia

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Hallo @Wobbl_FIFA,

\n\n

hast du schon versucht die EA app und FIFA 23 mit Adminrechten zu starten?

Ansonsten musst du vielleicht mal sicherstellen, dass die EA app und FIFA 23 als Ausnahme in deinen Firewall Einstellungen eingestellt ist. Ein sauberer Neustart von Windows könnte das Problem möglicherweise auch beheben.

\n\n

Und ich weiß, dass du schon gesagt hast, dass du den Cache geleert hast, aber hier ist nochmal ein Link mit einer Anleitung zur EA app Wiederherstellung:

\n\n

https://help.ea.com/de/help/faq/clear-cache-to-fix-problems-with-your-games/

Falls diese Vorschläge nicht helfen, melde dich gerne wieder!

- Pythia

","body@stringLength":"934","rawBody":"

Hallo @Wobbl_FIFA,

\n\n

hast du schon versucht die EA app und FIFA 23 mit Adminrechten zu starten?

\n\n

Und ich weiß, dass du schon gesagt hast, dass du den Cache geleert hast, aber hier ist nochmal ein Link mit einer Anleitung zur EA app Wiederherstellung:

\n\n

https://help.ea.com/de/help/faq/clear-cache-to-fix-problems-with-your-games/

Falls diese Vorschläge nicht helfen, melde dich gerne wieder!

- Pythia

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Also @EA_Pythia.Als Administrator starten klappt nicht. Bei Firewall sind die App und Fifa 23 beide zugelassen. Einen Windows Neustart habe ich schon 2 mal durchgeführt, doch alles ist noch beim alten. Langsam verliere ich echt die Hoffnung, da gefühlt nichts funktioniert und ich einfach nur Fifa spielen möchte. Ich weiß nichtmal an was es genau liegt, denn Fifa 22 funktioniert aber 23 nicht. Bitte helf mir das Problem zu lösen.

","body@stringLength":"557","rawBody":"

","author":{"__ref":"User:user:4430818"},"isEscalated":null,"postTime":"2023-01-03T16:32:33.608Z","parent":{"__ref":"ForumReplyMessage:message:7491043"}},"ForumReplyMessage:message:7491045":{"__typename":"ForumReplyMessage","id":"message:7491045","revisionNum":1,"uid":7491045,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-de"},"conversation":{"__ref":"Conversation:conversation:7491039"},"subject":"Re: Fifa23","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7491045"},"body":"

Könntest du vielleicht ein DxDiag hier hochladen? Dann kann ich vielleicht sehen, ob man dort erkennen kann, was vielleicht das Problem verursacht. Sowie es sich anhört, liegt das Problem an der EA app und nicht an FIFA, auch wenn ich dir an diesem Punkt nicht versprechen kann, dass diese Aussage korrekt ist.

Hier ist eine Anleitung, wie man ein DxDiag erstellt:

\n\n

https://help.ea.com/de/help/pc/how-to-gather-dxdiag-information/

\n\n

- Pythia

","body@stringLength":"593","rawBody":"

\n\n

https://help.ea.com/de/help/pc/how-to-gather-dxdiag-information/

\n\n

- Pythia

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@EA_Pythia Hoffe das ist das richtige. Das es an der EA APP liegt kann gut sein aber wie bekomme ich das Problem beseitigt. Danke schonmal für die Hilfe

","body@stringLength":"278","rawBody":"

@EA_Pythia Hoffe das ist das richtige. Das es an der EA APP liegt kann gut sein aber wie bekomme ich das Problem beseitigt. Danke schonmal für die Hilfe

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Fifa23","moderationData":{"__ref":"ModerationData:moderation_data:7491048"},"body":"

Welche Treiber muss ich da aktualisieren? @EA_Pythia

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Heya @Wobbl_FIFA,

\n\n

das sind die deiner Grafikkarte, also Nvidia GeForce RTX 2060 SUPER. Wenn du diese aktualisiert, könnte das hoffentlich das Problem beheben.

\n\n

- Pythia

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Also @EA_Pythia Ich habe im Geräte Manager aktualisieren wollen da gab es aber keine neuen. Bei GeForce Experience also direkt von NVIDIA habe ich dann die aktuellsten Treiber heruntergeladen aber es funktioniert immer noch nicht. Jedoch wenn ich bei den Treibern schauen und auf Details gehe steht dort immer noch Treiberdatum 5.12.22.Was soll ich noch tun ?

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Hallo @Wobbl_FIFA,

\n\n

dass der Treiber auf 5.12.22 steht ist in Ordnung, das heißt einfach, dass das der Punkt des letzten verfügbaren Updates war.

Ein paar weitere Vorschläge:

\n\n

Ich habe gerade erst gesehen, dass du gesagt hattest, dass du mehrmals einen Windows-Neustart gemacht hast. Was ich meinte in meinem ersten Post, war, einen sauberen Neustart zu machen. Hier ist eine Anleitung dazu, wie man das macht:

https://help.ea.com/de/help/faq/how-to-clean-boot-your-pc/

Ein sauberer Neustart, aka Cleanboot, bewirkt, dass Windows nur mit den allernötigsten Diensten gestartet wird. Falls irgendein Dienst oder eine App den Spielstart blockiert, könnte so ein sauberer Neustart helfen.

Ansonsten, versuche mal eine App Recovery - dafür musst du auf deinem PC nach \"EA\" suchen und den Dateipfad öffnen, wo die EA installiert ist. Dort findest du ein weiteres Programm namens \"App Recovery\", welches du mal ausführen solltest.

\n\n

Du kannst auch mal Windows automatisch auf Fehler überprüfen lassen, was nie schaden kann. Dazu musst du die Eingabeaufforderung als Admin öffnen und sfc /scannow eingeben.
Für eine genauere Anleitung und mehr Infos kannst du auch hier auf der offiziellen Microsoft Website nachschauen:

\n\n

https://support.microsoft.com/de-de/topic/verwenden-des-systemdatei-%C3%BCberpr%C3%BCfungsprogramms-sfc-exe-zur-problembehandlung-bei-fehlenden-oder-besch%C3%A4digten-systemdateien-79aa86cb-ca52-166a-92a3-966e85d4094e

\n\n

Du hast auch mehrere Windows Error Reports bezüglich \"MoAppCrash\", welche mit dem Microsoft Flight Simulator zu tun haben scheint. Das Problem hier scheint mit der Alienware Command Center Programm zusammenzuhängen (DellInc.AlienwareCommandCenter_5.5.35.0_x64__htrsf667h5kn2). Du könntest AWCC versuchen mindestens vorübergehend zu deinstallieren, allerdings sollte dies nichts mit dem Startproblem von FIFA zu tun haben. Falls andere Methoden allerdings nicht funktionieren, könnte man dies aber wenigstens mal ausprobieren.

\n\n

Das wären jetzt erstmal nochmal ein paar weitere Ideen. Falls die alle nicht helfen, melde dich bitte noch einmal!

- Pythia

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Hat der neue Energiesparplan also nicht funktioniert?

\n\n

Und nein, beim Hinzufügen eines neuen Kontos solltest du keine Daten verlieren.

\n\n

Hier ist ein Link dazu:

\n\n

https://support.microsoft.com/de-de/windows/hinzuf%C3%BCgen-oder-entfernen-von-konten-auf-ihrem-pc-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

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@EA_PythiaAlso ich habe auf Höchstleistung geklickt aber nein es ging nicht. Ich lade Fifa jetzt noch einmal runter. Aber nur für den Fall es würde nicht mehr gehen was wäre dann weil ich habe ja auch dafür bezahlt

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@EA_Pythia Mein Fifa funktioniert wieder auf einem neuem Windows Account. Danke für deine Hilfe

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Hallo @Wobbl_FIFA,

\n\n

danke für deine Rückmeldung! Gut, dass es schlussendlich funktioniert hat. Falls du noch weitere Probleme oder ein neues Anliegen hast, kannst du dich gerne hier im Forum wieder melden.

\n\n

- Pythia

Hallo @EA_Pythia einwas habe ich noch. Jedesmal wenn ich jetzt Fifa starte muss ich mich neu anmelden in der EA App. Wenn ich mein Passwort eingebe steht da es ist falsch da muss ich es jedesmal zurücksetzen.Beim nächsten mal ist es aber wieder falsch

@Wobbl_FIFA,

\n\n

mmh, das ist natürlich seltsam. Hast du dieser Anleitung hier schon gefolgt?

\n\n

https://help.ea.com/de/help/account/if-you-forgot-your-ea-account-id-or-password/

\n\n

- Pythia

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@EA_Pythia Das ist überall so hier im Answers HQ, In der EA App, in der Web App. Jedesmal setze ich mein Passwort zurück dann kann ich mich einloggen. Möchte ich dann wieder mich einloggen mit dem Passwort zuvor steht dort das Passwort ist inkorrekt und ich muss es wieder zurücksetzen

Hallo @Wobbl_FIFA,

\n\n\n

kann es sein, dass du zwischen den Windowsaccounts hin- und herwechselst und dich dementsprechend jedes Mal anmelden musst? Wenn es nämlich zu zu vielen Anmeldungen kommt, kann es sein, dass der Account aus Sicherheitsgründen dein Passwort zurücksetzt. Mach sicher, dass du bei allen Anmeldungen den Haken bei \"Angemeldet bleiben\" setzt.

\n\n\n

Da dein FIFA Problem davon gelöst wurde, dass du einen neuen Windowsaccount aufgesetzt hast, vermute ich mal, dass das Problem an Windows gelegen hat. Du könntest dementsprechend vielleicht auch versuchen Windows neu zu aufzusetzen und dann mit deinem alten Konto es nochmal zu versuchen zu spielen. Das könnte möglicherweise dann auch deine Anmeldeprobleme lösen.

\n\n

- Pythia

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