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Hier kannst du dich austauschen!","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bi0yNTctR1E4Z2tx?image-coordinates=0%2C0%2C823%2C823\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:ea-app-de"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-de"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-app-de"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"EA app Allgemeine Diskussionen","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"linear"},"topicsCount":1130,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2023-02-22T10:41:55.051Z"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY","eventPath":"category:ea-app-de/category:ea-forums-de/community:tghpe58374board:ea-app-general-discussion-de/"},"User:user:3321365":{"__typename":"User","id":"user:3321365","uid":3321365,"login":"afrox3000","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-28T14:54:42.294+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:7503763":{"__typename":"ForumTopicMessage","uid":7503763,"subject":"Spiel von Code einlösung wird nicht angezeigt","id":"message:7503763","revisionNum":1,"repliesCount":24,"author":{"__ref":"User:user:3321365"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-de"},"conversation":{"__ref":"Conversation:conversation:7503763"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7503763"},"body@stripHtml({\"truncateLength\":200})":" Ich habe einen Code für Star Wars Jedi Survivor in der EA App eingelöst und jetzt wird mir das Spiel nicht in der Bibliothek nicht angezeigt. Ich habe auch eine Bestätigung bekommen das das einlösen ...","body@stringLength":"383","rawBody":"

Ich habe einen Code für Star Wars Jedi Survivor in der EA App eingelöst und jetzt wird mir das Spiel nicht in der Bibliothek nicht angezeigt. Ich habe auch eine Bestätigung bekommen das das einlösen mit dem Code funktioniert hat. Ich habe jetzt schon einiges probiert wie Neustarten/ neu Insatllieren und auch auf anderen Geräten und weis jetzt nicht mehr was ich machen soll.

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Hallo

Hast du dich schon einmal komplett von der App ab und wieder angemeldet?

Auch kannst du einmal versuchen den App-Cache zu löschen.

App Starten > Auf die 3-Menüstriche oben links klicken > Hilfe > App-Wiederherstellung > Cache leeren

Sonst. Von wo hast du denn den Code gekauft? und bist du dir sicher das Spiel und nicht nur das Deluxe-Upgrade gekauft zu haben?

Falls hier gerade ein CM mitliest. In der App fehlt bei Hilfe das l (Hilfe) .

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Hallo

Hast du dich schon einmal komplett von der App ab und wieder angemeldet?

Auch kannst du einmal versuchen den App-Cache zu löschen.

App Starten > Auf die 3-Menüstriche oben links klicken > Hilfe > App-Wiederherstellung > Cache leeren

Sonst. Von wo hast du denn den Code gekauft? und bist du dir sicher das Spiel und nicht nur das Deluxe-Upgrade gekauft zu haben?

Falls hier gerade ein CM mitliest. In der App fehlt bei Hilfe das l (Hilfe) .

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Spiel von Code einlösung wird nicht angezeigt","moderationData":{"__ref":"ModerationData:moderation_data:7503765"},"body":"

Hey @afrox3000,

\n\n

ich hoffe, die Tipps von PunkteStibitzer konnten dir hier helfen. Falls du noch weitere Hilfe benötigst, gib uns gerne Bescheid.

@Anonymous danke für die Information über das fehlende L in der EA app, das ist mir selbst auch gar nicht aufgefallen! Ich habe das hier direkt einmal weitergeleitet. 🙂

\n\n

-Poppy

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@EA_Poppy

Junge keine Ahnung wo euer Support ist, nach 10 Stunden suche habe ich auch keinen Bock mehr weiter zu suchen, weil ich komplett gebrochen bin.

Ich hatte den größten scheiß Tag und wollte mir nur Fifa 21 holen. Als ich dann den Code eingegeben habe (was erst einmal gefühlte Stunden nicht funktioniert hatte) wollte ich es gleich herunterladen. Nach dem ein Fehler auftrat brach ich den Download ab und wollte in meine Bibliothek und es nochmals runterladen, mein einziges Problem daran war das es gar nicht in meiner Bibliothek war.

Und da stelle ich mir die Frage wieso und wie man so etwas hin kriegt so einen kack Launcher zu programmieren und dass es dann nicht mal einen Support gibt.

Einfach Gottlos.

Ach ja alle Tipps und fünfzigmal ein- und ausloggen, schließen usw. haben natürlich nicht geholfen danke sehr.

MIT ÄUßERST FREUNDLICHEN GRÜßEN

EIN ANGEPISSTER KUNDE DER NIE MEHR WAS ÜBER EA HOLT ;D

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Hallo, ich habe das gleich Problem und gestern schon mit dem Support gechattet und heute mit dem Support telefoniert. Das Spiel ist laut Mitarbeiter wohl in meinem Account hinterlegt aber App neu installieren, Cache leeren, neu anmelden und so hat nichts gebracht.

Ich habe Jedi Survivor aktiviert, der Download ist gestartet, dann hatte EA diese Serverprobleme, ich wurde ausgeloggt, der Download abgebrochen und als ich ihn neu starten wollte ging es nicht, da das Spiel einfach nicht in der EA App auftaucht. Auf der Shop Seite kann ich es nur kaufen obwohl ich dies ja schon getan habe.

Ich hoffe EA bekommt die Probleme im Griff, sodass Kunden die ein Produkt erworben haben, dieses auch Spielen dürfen.

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Hallo @lutaniccc,

\n\n

wo hast du Star Wars Jedi Survivor denn gekauft? Und war bei dir dasselbe Problem, dass du den Code eingelöst hast auf der EA app, und dann war das Spiel weg?

@YungSenni, ich verstehe, dass das frustrierend ist und dass es nicht so toll ist, wenn das neu gekaufte Spiel nicht heruntergeladen werden kann. Aber achte doch bitte auf deine Ausdrucksweise und schreibe nicht komplett in Großbuchstaben, wie unsere Forenregeln besagen.

Wegen deines Problems mit dem FIFA 21 Download, hast du das Spiel über die EA app gekauft und dann wurde der Download abgebrochen? Was für ein Fehler wurde dir da denn angezeigt? Wenn du nach FIFA 21 suchst in der EA app, wird es dir da angezeigt, dass du es besitzt?

@XColdstand, hast du Jedi Survivor über die EA app gekauft? Und hast du eine Fehlermeldung bekommen, bevor der Download abgebrochen ist? Und kannst du das Spiel in deiner Bibliothek sehen, oder wird es da gar nicht angezeigt?

-Poppy

es wird mir leider trotzdem nicht angezeigt und ich habe nochmal nachgeschaut ich habe das normal Game gekauft

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