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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Gift Card unable to redeem

Hey there @Janomeister0617 

Was your gift card purchased in the same country you're currently living in? These cards need to be redeemed in the same country they were purchased in or you won't be able to redeem them.

If it was purchased in the correct region, have you checked your EA Wallet to see if the funds have already been redeemed to your account? 

1 Reply

  • @EA_SolaireI bought the Card online for EU region with 5 other cards that worked but i only got the funds from 5 cards instead of the 6 i bought

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