Re: Slow Download Speeds on EA app

Hey, @d3luxyy 

It might be a program running in the background causing the download to slow down. Can you try a clean boot and then immediately launch EA Desktop as administrator? Let me know if you see any changes. 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) eb417293-4517-47c3-b763-6bb79ba760cf
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 19.07.21 09:48
Summarize your bug I contacted both live support and twitter support, but none of them could find a solution to my problem. While downloading the games, my download speed is stuck at 3mb/second and i have 100mbit. I can download games with full speed at other services like Steam, Battle.net, torrent etc... My download speed neither goes below this speed nor goes above 3mb/s. I tried all the solutions on the internet but none of them worked. So anyone knows how to solve my problem?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know.
What happens when the bug occurs? My Download speed stucks
What do you expect to see? Solution for my problem

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I contacted both live support and twitter support, but none of them could find a solution to my problem. While downloading the games, my download speed is stuck at 3mb/second and i have 100mbit. I can download games with full speed at other services like Steam, Battle.net, torrent etc... My download speed neither goes below this speed nor goes above 3mb/s. I tried all the solutions on the internet but none of them worked. So anyone knows how to solve my problem?

Hi everyone, I know this is late but it could help someone who comes by in the future! 
I got a free VPN and connected to the Netherlands, my speeds increased by literally 20x 
my 6 hour download is now around 20 mins.

Hope this helps.

could share with the name of this app?

Hey, @Soppio_cl 

I just got back today from being out several days for a holiday. Are you still having some trouble with download speeds? We tend to toss out effective solutions that work which is why you might see them repeated on forum posts. It's a good way to start out troubleshooting because a lot of times it's not going to be a one solution fit all. As you can see in the thread, for some it had to do with other programs on their PC while others are experiencing slower connection from a local network issue. 

Some countries do have data restrictions. What region are you from? Can you confirm with me you've tried the steps already mentioned in this thread? 

Have you checked your router's firmware to see if it's up to date? 

We're here to troubleshoot and figure out what could be causing slower download speeds if you're still in need of help. 

Best regards,

Blueberry 

Respectfully, as I know you can't just solve stuff right out of the gate, but accusing people's networks and having other software open is complete rubbish. Any other platform performs fine with other activites in the background as you can see with some posts on this thread.
It has to be an issue with the servers or a DNS. Now I'm not that computer savvy and I can't find anything related to it on the EA launcher but I have no idea what a DNS is let alone why it would be a problem. Do these threads not actually get a look at by EA community support members?

You all need to get your act together. It is very obvious that EA is throttling download speeds deliberately. Then people come here to ask for help and they get spammed with the same BS over and over. Terrible service.

I've encountered the slow download problem recently and reinstalling EA App fixed it for me.

Exactly this. I also have gigabit connection and this is the only launcher that takes ages to download. Not only that, but I can't even pause and switch to another game to download. The launcher is absolute *.

use a vpn even set mine to london and went from 4 hr download time to 15 mins 

I've a gigabit connexion + SSD.

Preparing... downloading... downloading again but without speed (idk what is that)... installing...

1 hour for an 10gb update ! It's unacceptable.

Why is this topic marked as solved ? Issue has been present since the start of the beta.

EA its definitely on your end vpn to a different place and my download speed doubled if not tripled

Yeah, just adding on to what other people have said. I used a VPN to change to the Netherlands and my download speeds went from 600kb/s (US) to 70mb/s. This is definitely on EA/DICE's end because that is insane.

I tried  the VPN even different countries (three so far) and has not worked for me. I'm stuck at around 8/mbs no matter what I do. Even Tried Netherlands

I have fixed it. You have to cap the download speed to 20 mb/s and it will go faster

Yep getting the exact same issue with my EA App, funny thing is, Origin worked just fine but apparently rather than just updating that app, EA decided that another contrived launcher was the best option. Massive multi-billion corporation knows best apparently. 

My Apex update download is stuck on 'Calculating Time', though the update progress is going up, but at like literally kilobytes per second. At this rate it'll be time for the next update before this one finishes. 

I've tried all the frankly ludicrous 'fixes' that have been suggested, including clearing the cache, re-installing the app (multiple times, multiple drives, same issue), flushing DNS, opening firewalls (you should never really have to do this but whatever.), opening ports. There are no other programs open taking bandwidth, and even then this should not be an issue, I can see that no other task is taking up bandwidth nor any other device on my network, I'm not sure why support insists on checking this as if it's some sort of big brain workaround.

The issue is with the application, not my network, not my router, not my hardware. It is EA. No wonder nobody wants to use glorified bloatware to launch their games because any form of fix is literally just to blame the consumer apparently. 

Something for you guys to try/look at:

1: ctl + alt + delete

2: click on task manager

3: bottom of the task manager window hit "Open Resource Monitor" on the bottom left area (second one from left)

4: click "network" tab on the top

5: Give it a few seconds to load the list. You will see what is using your network and how much. 

I saw the Razor and a few other software that should have been closes or exited and was still running. 

For me Ea app is downloading at 2.3 - 5mb with a gig line that averages 800 plus mb with lan cable to router. Steam, Battle net, Epic all download at the 800mb mark. ONLY EA APP IS BEING LIMITED for SOME games not all. I can d/l 2142 and hit 500mb, but bf4 expansion? 3mb.

99% sure it is where the files are being hosted and older games in a lower tier bucket to save cost? Is the only thing I can think of.

Indeed, bypassing thoughout a VPN solves the problem.
Thanks a lot !