Re: Slow Download Speeds on EA app

The Sims 4 regularly has updates, and every time an update comes, the download speed is ridiculously bad (less than 1MB/s) - see attached image.  It takes 10 minutes to download a 500MB update!

I have a full fibre connection, and all other game launcher apps (Steam, Epic, Ubisoft, GoG, Battle.Net) and other devices on my network at home (such as iPad/Xbox/PS5) download at normal acceptable speeds.

I have already tried to

• clear the EA App cache
• restart my router
• close background apps (I normally don't run any other applications in the background when I download on a specific launcher app)

Even if I did run other apps in the background, my network connectivity is still more than able to download 1GB in a few seconds. But not the EA App. This has been happening for months, it's not a recent thing, and it even happened in my previous Windows installation. 

Since I cannot directly open a support ticket with EA, I'm hoping the support team can respond to this and explain why this is happening.