Re: Why does the EA app display "Games have been removed from your library"?

This too has happened to me as well.

Here we go again not my fault yours so fix it get my games back command and concore games. I have had them for years and that is what releavies pressure in my life . so fix your problems.

I log in to play my game and it says deleted for unknown reason . you are the reason that's the problem.

Even the forum is useless (didn't see anywhere else I could click to reply to the topic so I think I am replying to Blockerearl's comment but really, this is just for EA).

EA = You suck. 

I am happy to say though that they have never gotten a penny from me.  Every game of theirs I have has been free through legal means (free game giveaways, contests, etc.).  So, the fact that they have deleted a game that was in my library doesn't hurt me as much as it does for those that actually paid for theirs.  I don't like it because why should they be able to do this?

That needs to be illegal and a class action lawsuit.  

I don't care if I got it from a newsletter contest at Fanatical sponsored by the game publisher through the Epic Game launcher with DLC via an Amazon Games Prime Member monthly freebie.  Once it is mine, you shouldn't have the right to take it away from me for any reason.  Making me accept Terms & Conditions to give you the right to take it from me at any time you feel like it should not be allowed.  After all, why should it matter to EA if I have a game that is locally installed without any online requirements on my computer?? 

Oh right, if I have a game  to play, then I may not need to pay to get a new one.  You just want to force me to spend money I wouldn't have to if I could fire up a game I already own and like.  Well, go to hell.  Another reason why I won't ever buy a damn thing from your company.

Same here, wtf?

"You removed this game from your library." No, I did not…

finally wanted to get around to playing Titainfall 2, guess I can't play it! 

I can't believe so many other people are having this problem and "clear your cache" is the only thing these inept people at EA can come up with as a "fix" 

+1 the whole thing with unknown "quest_item" that was supposedly removed, that nobody seems to know what it even means.

Ea app says that all my games was removed from the library.
I dont use DNS or somethings.
I just login to ea on steamdeck

Hi, my library is seen empty.

It seems that the products in my library have been removed. I cannot open any of my games. Please help.

FC 24 seems to have been removed from my library. Although the game is on the website, it seems to have been removed from the EA app as well. Can you help?

I cant see my games in my library. my ea app is broken help me

my screen is like that

Hello,

I recently re-downloded the EA app (I used it as Origin a few years ago). I had Dragon Age 2 and Dragon Age: Inquisition with all DLCs, and paid for all of it. Now that I've re-downloaded the EAP app, it says that both games and all of the DLC have been "removed for an unlisted reason." What is going on? Where are my purchased games? I can't even figure out how to contact EA Help, and the chat tool bugs out for me. Have I lost these purchases for some random reason? What do I do?

I have paid literally thousands of dollars for my Sims4 and all of the expansion packs, stuff packs, kits, game packs (you get the picture). To log in and have all of that removed from my library with some cryptic note to the effect that I have canceled my EA Pro subscription is utterly infuriating.  I purchased 80% of that content before EA Pro existed and the rest of it I PURCHASED separately from EA Pro.  I will never re-subscribe to EA Pro. If you continue to attempt to extort me by clearing out my library every few months, I'm just going to go to court, or arbitration or whatever ridiculous method you have for resolving conflicts in your no-doubt scintillating terms of use document.

OK, my stuff is back now, but it's still infuriating.

Okay man spill the beans. How did you get your crap back?

I just opened ea app in a long time and saw that two games are removed from my account in June 17, 2024 with a notifaction saying they are removed for an unlisted reason. The games are "F1 22" and "SPORE".

nice

Mass Effect 1-2-3 was removed from my library without any messages

UPD: returned after the restart... hmm

I've been doing a bit of testing, and it seems that having the EA app start automatically with Windows is what's causing the issue, for me anyway.  I turned off that option, and now start it manually each time I turn on my PC (every morning!).  Now I'm no longer having any games being removed from my app.  I don't know if this will help anyone else?  I very much doubt anyone that can work on this bug will read this, but this solution is here, if anyone can see it and benefit from it.

@Infinity166 Yeah, I've noticed that this issue is appearing in many different ways, but all posts are just getting shoved into this thread and pretty much ignored because of the "Solved" status plastered on the topic.  There is a way of contacting EA, although its really hard to find, if you go here https://help.ea.com/uk/help-top-issues/?product=ea-app Choose an option like "I need help downloading a game" there is a Chat to us box at the bottom of the page.  This puts you in contact with someone, maybe you can get someone to take notice then?

I found a solution to the problem I was having! The EA App said The Sims was removed because my nonexistent Epic subscription expired. I had access to the game in July. I tried the app recovery but it didn't work. I went to the actual file location of The Sims and opened it from there and it opened. When I went back to the EA App it was restored there.

An image of the location is attached, although I'm not sure what the file location would be if it was installed after Origin changed to the EA App. Hope this helps someone!

Ok, its not having EA App start with windows that is causing the issues, it just took longer to happen again.  Lost 10 games again today, came back after restarting it, so I'm assuming its an issue with the App, and not my account.  Really wish someone would do something about this.  But knowing EA, its gonna take years before they even notice.

I want to say they are going to fix this soon, but then I remember it's EA 

EA IF YOU SEE THIS BUG PLEASE FIX IT 

It also appears that the transaction receipts / order history where i purchased my games has been deleted from my EA account? Does anyone else have the orders / receipts missing for the games that it now says are removed from library?