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Cashk1ng's avatar
Cashk1ng
Seasoned Newcomer
11 months ago

Re: Why does the EA app display "Games have been removed from your library"?

I have this same problem and other people recently have also reported that their copy of specifically Dead Space 2 has disappeared.

What is even more weird, is that from the pictures I've attached, it looks like multiple games, even those I've legitimately purchased and not claimed from Twitch Prime or something, have also disappeared, but as it turns out, out of all these supposedly "removed" games, only Crysis 3 and Dead Space 3 have legitimately disappeared, as in I would have to purchase them again and they do not appear in my library. I have no clue what's going on, but I'm kind of sad because I was actually thinking of replaying Crysis 3.

Also, the dates shown here make ZERO sense, because I literally opened this app a week ago and those games were still there, so it makes absolutely no sense that for example, Dead Space 3 was removed on April 28th, 2021, as I LITERALLY SAW the game IN my library a week ago when I was launching Jedi Survivor.

4 Replies

  • GawgPorkChop's avatar
    GawgPorkChop
    New Hotshot
    11 months ago

    Thanks for those screen shots.

    From that it is clear that EA have made a pretty big mess of what  I guess was mean't to be a kind of "cleanup," of no longer valid stuff.

    Whatever they did was clearly not intended to go so far. So many people with this issue. A lot of work for EA to do. People who purchased

    games absolutely should have full access to them, so it's not a case of If it will be fixed, but when.

    EA have no choice but to "give back," what's rightfully purchased. Technically it's a licence we purchase, but if they go down that

    road the company will bankrupt itself due to customer fury, and word of mouth.

    I wonder how long it will take, and if we get some clear, official info about this from management.

    The forum moderators do their best, but really all they can do is offer solutions or pass stuff on. 

    I wonder how this is going to turn out?

    P.S. In my case the add ons were legit removed as I purchased the game on Steam, never bought add ons, uninstalled it.

    Funny thing is they have never shown up anywhere on EA app, or the old Origin which was probably about the time I bought

    the game on Steam. 

    Pretty weird. Plus advanced notice of this action should have been displayed a month or so before hand. Terribly handled, sadly.

  • GawgPorkChop's avatar
    GawgPorkChop
    New Hotshot
    11 months ago

    Edit: Sorry for double post. But (at least in my case) means never linking EA to Steam or other game platforms.

    I am sure that complicated the matter further. De-link!

  • MillerPT5's avatar
    MillerPT5
    11 months ago

    Hi , There is a solution for deleted games, go to the AE app on the left side at the top of the 4 lines, click there and choose help then app recovery and clear cache I hope it helped you

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