Forum Discussion

saraj1213's avatar
saraj1213
Seasoned Newcomer
8 months ago

Accidentally double purchased DLC and EA won't reply and refund the money...

On April 10, 2025 I bought the new Sleek Bathroom creator kit. Something was glitchy with the app because when I went to click download like normal, it was prompting me to purchase it. Thinking somet...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

Hi there. Can you try starting a chat instead of emailing? Instructions for opening cases can be found here. Unfortunately, we can't help with refunds over the EA Forums.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 7 hours ago
8,424 Posts

Recent Discussions