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saraj1213's avatar
saraj1213
Rising Newcomer
4 months ago

Accidentally double purchased DLC and EA won't reply and refund the money...

On April 10, 2025 I bought the new Sleek Bathroom creator kit. Something was glitchy with the app because when I went to click download like normal, it was prompting me to purchase it. Thinking somet...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

Hi there. Can you try starting a chat instead of emailing? Instructions for opening cases can be found here. Unfortunately, we can't help with refunds over the EA Forums.

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