Forum Discussion

Chellan93's avatar
Chellan93
Seasoned Newcomer
5 days ago

Re: my library is empty

I opened my EA app today and found that my sims 4 and my sims 2 ultimate collection are gone and
It says I have no games.
They were there last night as I that was the last time played the sims 2 

I also noticed that about a week ago my shortcut for the sims 2 had disappeared from my desktop.

Can someone please help!

11 Replies

  • groovycaat's avatar
    groovycaat
    New Novice
    5 days ago

    This has happened to me, my library is completely empty

  • denturk's avatar
    denturk
    Seasoned Newcomer
    5 days ago

    Me to today no games listed , and friends list doesnt show any friends

     

  • Sterek321's avatar
    Sterek321
    Seasoned Newcomer
    5 days ago

    I was playing the sims yesterday without any problem and now suddenly it's not in my library saying it's available only for windows

  • Baobab_dnh's avatar
    Baobab_dnh
    Seasoned Newcomer
    5 days ago

    Same for me, no games are displayed in the library and even when restarting the app "cannot connect to EA server"

     

  • Spacecase_Apollo's avatar
    Spacecase_Apollo
    Seasoned Rookie
    5 days ago

    I have the same problem. Try booting EA app in offline mode. For me the sims 4 appeared as playable and I could launch my game without anymore problems after that. I don’t know if it will work for anybody else but it worked for me.

  • Kazuhl's avatar
    Kazuhl
    New Novice
    5 days ago

    Do this:

    1. Click on the hamburger menu in the top-left corner of the EA app.
    2. With your mouse, hover over 'Help'.
    3. Left-click on 'App Recovery'.
    4. Left-click on 'CLEAR CACHE'.
    5. The EA app will now clear its cache and restart.

    Worked well for me 

  • Peedee's avatar
    Peedee
    Rising Newcomer
    5 days ago

    App recovery and restarting the app hasn't helped much today. Suddenly my games were back in the menus, but then all my friends were gone. So they have some serious issues with the EA app and servers today.

  • Chellan93's avatar
    Chellan93
    Seasoned Newcomer
    5 days ago

    Thank you so much that has worked for me

  • groovycaat's avatar
    groovycaat
    New Novice
    5 days ago

    the issue is fixed for me now, thank you!!!! c:

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