I bought three add-ons to my sim4 game. i go to play my game and it is telling me my games have been removed and payment failed. i checked my bank account and for sure that payment has been processed and completed. EA i want my games back or refund my money!!!! not playing my sims till this is fixed.
HAVING THE SAME ISSUE WITH MADDEN 26!
This is crazy I’ve never dealt with anything like this before
It's dumb I spent 100$ to play my game early and now Im fighting support and I dont even think they are aware of the issue. JUST EA THINGS
I'm having this issue too and trying to get help from support is genuinely making me feel crazy.
I’m scared to ever buy from them again
I was able to get a case open for missing content. I had a chat open that said 99+ people ahead of me. 1 hour and 15 minutes later I accidentally closed out the browser. There's no longer a chat bubble. 😭😭
Yes, once I saw it had that many people waiting for chat I knew there must been a big problem today
HOW HAVE WE got nothing in hours?????????????? bro IM so sick of ea!!!!!
Same, im so sick!
it worked last night when initally bought it, but now it is saying my payment failed and yet my account was still charged.
No literally, I bought the 100$ version of Madden yesterday. You buy that version to "play 1 week early", here I am having spent extra money so I can play it early, and not only can I not play it, I can't seem to get a hold of anyone. I played it all yesterday and even bought a microtransaction in-game. So Ea really needs to respond quickly and make it right or Im just going to dispute the charge with my bank and never buy an EA product ever again!
for me it showed that i purchased it and owned it then none of the content was available so i decided to uninstall the game and reinstall it and then it said that the payment failed and that i wouldn't be charged but i was.
Having the same problem. Purchased last night and now it tells me I failed to purchase even when I look at my bank statements, it tells me otherwise. I am not happy, now I cant play my save.
me too i have the same problem...i sent email ... what else i can do ?
It's about time to never buy an EA product ever again. They keep closing help requests without updating them no matter what it's for. This company is garbage with no morals. They'll take your money and run
Same issue here. I bought a Sims 4 game pack and was able to play with it for a few hours, but when I opened the game back up later it showed that it wasn't installed. Checked my account and it said the payment failed, but looking at my bank account it clearly went through. Waiting on response to my help ticket but would love a response here from EA since so many people are having this problem!
I opened a case too but there was over 3 hours of a wait, and then suddenly it said the chat option wasn't available. So I can't even try to live chat without opening a new case. I tried that once and they closed the second case without contacting me, still waiting on a response to the first one.
This exact thing happened to me it let me download and use 3 kits I purchased on the 7th and then the next time I went to play it said I didn’t own them. I checked my order history and it now says the payment failed. I used money from my EA wallet and CC and now the EA gift card money is just gone and the charge isn’t even pending in my bank account it’s posted. I’ve reached out to EA help but they are horrific and extremely difficult to even try and create a support ticket.
