Help! I just installed the new EA App and can't download my sims games

I am struggling with installing the Sims 3 and Sims 4 on my computer . I just upgraded my origin app to EA app and when I click on the download it says that its installing but nothing is moving there is a circle that keeps circling. I have deleted the old Sims game off my computer. I have cleared the cache on the app and I usually have to go offline and back online to access the download button. I have tried uninstalling the app and reinstalling and have also restarted  the computer and nothing is working. Please help