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matt_3_98's avatar
matt_3_98
Seasoned Newcomer
4 months ago

Missing Pack

I had order Sims 4 Tiny House Living pack from on outside vendor  and when I entered the Key Code like I've done with my other packs, the code was  accepted, But the pack was not added to my library and I'm not sure what to do. Any advice?  

1 Reply

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Heya matt_3_98​ 

    Sorry to hear this, have you tried clearing the EA app's cache? If that doesn't work, could you run the EA Error Reporter please and share the Error ID it provides here? 

    We would also be interesting in where the code was obtained from, if you could DM the code you redeemed to me that would also help us figure this one out. 

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