I bought 3 packs from a bundle and when i go to manage add on i seek them there but when i go to download it says i don’t have access to them because i don’t own them but it says owned and i have confirmation from buying them. Any help would be very appreciated!
Ive already cleared cache, restarted it, uninstalled both the ea app and the sims 4 and nothing has seemed to work.
Try going to each individual pack and see if the download button is there
Community ManagerHi bugsfluffy61
It sounds like these packs were removed from your account and you would need to repurchase in order to access and play. If you're not seeing an option in the EA app to purchase this pack, it may not be fully removed from your account.
This isn't something we can check on over the forums as we don't have access to your account information, but live support can check your entitlements for these packs and see what's happened. Please submit a new case on the site here so they can look into this again- be sure you attach this forum conversation when you reach out there so the team has further information to reference.
