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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: can't purchase crystal creations pack TS4

Hiya @SmokifiedReality 

Please try the following steps to clear up this error:

  • Use a different payment method
  • Make sure your billing details in the EA app match the billing details for your card
  • Remove and re-add your payment method from your account
  • Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

2 Replies

  • SmokifiedRealit's avatar
    SmokifiedRealit
    2 years ago

    I did all of this except a different payment method as I don’t have one and no solution has been found but thank you

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @SmokifiedReality 

    If those steps haven't helped, please reach out to live support using the link above so they can look into your billing details a bit further with you. 

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