Forum Discussion

Re: Can't uninstall EA Desktop, 'doesn't exist'

I finally was able to finally get rid of EA Desktop, but it required going into the Windows registry and doing a search(Ctrl +F) for 'EA Desktop" and deleting every entry that had that in it.  You can mess up your registry if you delete other things besides EA Desktop stuff so be careful.    A little note tho, there is like a thousand entries of that in the 'Components' folder of the registry.  I just manually skipped over that folder and started searching again and deleted the next few entries with that in it.  After that I rebooted and ran the EA Desktop installer and it installed and uninstalled again without freaking out.  It was a big pain in the butt and makes me dislike EA that much more, but now Star Wars: Squadrons is actually downloading when it wasn't before.  I'll play that game and then remove EA Desktop again.  Hopefully this helps someone.

6 Replies

  • ozzyoscy's avatar
    ozzyoscy
    5 years ago

    @Kennarchy wrote:

    I finally was able to finally get rid of EA Desktop, but it required going into the Windows registry and doing a search(Ctrl +F) for 'EA Desktop" and deleting every entry that had that in it.  You can mess up your registry if you delete other things besides EA Desktop stuff so be careful.    A little note tho, there is like a thousand entries of that in the 'Components' folder of the registry.  I just manually skipped over that folder and started searching again and deleted the next few entries with that in it.  After that I rebooted and ran the EA Desktop installer and it installed and uninstalled again without freaking out.  It was a big pain in the butt and makes me dislike EA that much more, but now Star Wars: Squadrons is actually downloading when it wasn't before.  I'll play that game and then remove EA Desktop again.  Hopefully this helps someone.


    For the downloading issue, did you try clearing the cache first? You might have to fix it again and this way's much easier and quicker:


    @ozzyoscy wrote:

    I have found a solution: https://www.help.ea.com/en-gb/help/faq/clear-cache-to-fix-problems-with-your-games/

    It's a little out of date - the file paths are different.

    The first folder to delete is actually 'EA Desktop' in ProgramData.

    As for the second lot of folders to delete, the path is correct this time but the folders still different. I just deleted 'EAConnect_microsoft', 'EADesktop', 'EALaunchHelper' and 'Electronic Arts'. Although really I've just moved them in case I deleted one I shouldn't have.

    Works fine now, though it seems I have to do it every time I download a game.


  • @ozzyoscy I didn't try clearing the cache when I had the original downloading issue, but I will try that first next time if I try downloading another EA game. Thanks for the tip!
  • @MongooseG93 @Kennarchy  I followed these steps to remove EA Desktop and install it again:

    1- I deleted the EA desktop folder from my computer (on the hard drive where it was installed)

    2- I took Revo unistaller and deleted EA Desktop (as if you uninstalled a program) and all the folders by analyzing traces of the program (in moderator mode)

    3- Then I used CCleaner and cleaned all the erroneous records that it marked me

    4- You have to go to windows registry editor and look for the path of:

    Computer \ HKEY_LOCAL_MACHINE \ SOFTWARE \ Electronic Arts

    And delete that folder, then you go to:

    \ HKEY_LOCAL_MACHINE \ SOFTWARE \ WOW6432Node \ Electronic Arts

    And you delete it, (I have also deleted origin just in case).

    And it has fixed the install and uninstall problem for me. Hopefully they release a patch soon to correct this.

    Try it this way, hopefully it works out for you.

  • I'm also unable to uninstall EA Desktop.

    It's not on the list of the installed apps in Control Panel.

    It's not on the Apps list in the Settings app.

    I cannot find it via CCleaner or Revo Uninstaller either.

    I have it installed in C:\Games\EA Desktop. There's a file called EAUninstaller.exe, but it doesn't work at all. When I launch it, it says "EA Desktop is already installed. Looks like you've already installed EA Desktop on this machine. Want to fire it up? [LAUNCH EA DESKTOP] [CANCEL]". What?! I'm trying to uninstall it, not install it...

    EA Desktop App version: 12.0.92-4925-00c981ed3

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,763 PostsLatest Activity: 3 hours ago