Re: Collection not loading; Errors when logging in/installing games [March 16, 2023]

What about the hundreds of people who pre-ordered who are currently stuck on 'Preparing' download?

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@EA_Kent wrote:

Hi everyone, 

It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

Thanks for being patient with us while we've been working to get this fixed! 

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