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Re: EA app crashes after Windows 11 sleeps/hibernates

Try uninstalling the EA app, downloading and reinstalling again.  It seemed to remove some Origin components during uninstallation.

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey everyone. Can you please attach a DxDiag for me?

    I wanted to see if there isn't thing happening with the logs in windows as that is kinda odd it would do that when it goes to sleep.

  • Hola!

    A mi también me pasa exactamente lo mismo, cada vez que mi computador lo dejo en modo suspensión/hibernación, al volver a encenderlo, en lo que mi computador se demora en conectarse al Wifi, la aplicación de Ea abre una ventana diciendo que ha habido un error sin solución y que este error ha sido persistente y me da el código EC:10501.

    Adjunto el DxDiag.

    Espero que se pueda resolver,porque es muy molesto tener que iniciar sesión cada vez que quiero jugar (considerando la longitud de mi contraseña)

    PD: Igual intente desinstalar la aplicación (el problema persiste) y cada vez que inicio sesión me aseguro de que el botón de mantener sesión abierta este activado.

  • @Ryzza5 I've just installed EA on a brand new installation that has never had Origin installed on it, so I don't think there can be any Origin components left behind..
  • izwan_izi's avatar
    izwan_izi
    2 years ago

    frequent happen to me too...after put into sleep mode / shutdown / restart...EA apps dont recognized my ID (laptop) without proper internet connection even i had put in öffline mode" previously. Come on, i work in the middle of the sea, where is hard to get proper internet connection. Or do you want me to support and play on Steam Apps..?

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