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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: EA app disappearing when asking to restart

HI @Kualinar Thanks for the Update!

I'd recommend uninstalling the EA app, and clearing any remaining file (if any are left) from the install location and trach bin. 

After, check for updates to the system:

Then restart your device in a clean boot and run the EA App as admin. 

  • Restart your device in Clean Boot mode, then just try running the client and game

Once done, check if you can sign in normally. If so, restart your device normally and confirm if you get the same error or if the install files are missing at all. 

Cheers!

1 Reply

  • SpaceCatSociety's avatar
    SpaceCatSociety
    Seasoned Newcomer
    2 years ago

    I have the same issue as OP. I need to re-install EA app each time before I play. Is this maybe a wider issue?

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