Re: EA App Error Code EC:10501

@sanjayaloria I understand that but again, your connection or speed of your internet isn't the issue. The issue is that when the EA app updated, it changed either security permissions and Windows permission or triggered a program such as your firewall or antivirus to change its permission.

The connection speed of "100 mbps" as you mentioned is not a factor in what the error is caused by so that is not a part of the issue. The steps provided above are the steps that would help resolve this as this error has been reported multiple times with other games and other programs that people have on their computers. Programs like Kaspersky can absolutely block the program without you seeing it the logs. This is why we say turn it off and test or add exceptions to it.

This error has no bottom line meaning which means it could be one of a thousand things causing it. It is a generic error so we cant say it isn't this or it isn't that because there isn't a specific reason each time it happens. Its always a different reason causing the error.

Ea Shepard thanks for reply and I know what you are saying but cleanboot can damage my os or pc as writen in ea help article and my internet service provider told me to not to change dns or my internet connection will break and I already set ea app and its services as exclusion already.so anything else you can suggest me to fix this error.Thank you.

@sanjayaloria And that is defintely not something we want you to do if you are not comfortable doing it. Im still digging around and asking about this so that we can get a more defined message around it but even with Microsoft they say permissions issue. That is what makes it tougher too.

Ea Shepard thank you for reply and as you said please check about this offline mode issue from your end and if you receive any updates regarding this issue pleeas update this post. Thank you.

@sanjayaloria I have one of the other CMs handling that offline issue, so I sent it to them and asked to make an update on it. I know it gets traction almost daily on it.

Cheers!

Ea Shepard thanks for updating I have an update regarding ea app permissions I checked yesterday and noticed that since I have upgraded from kaspersky intenet security to kaspersky total security ea app permisson are not showing in windows defender firewall and windows defender firewall says these settings now managed by my antivirus so I opened windows defender firewall advandced settings in advanced setting there are inbound rules it is showing ea app and its services as allowed programmes and some other ea app sevices are also showing as allowed which were not set as exclusions in kaspersky total security so I yesterday I added these ea app services as exlusions too and I also added ea app and its other services as trusted prorammes as well in kaspersky total security and I also checked the box in trusted application setting which says donot put restricstions in their processess.I think if it is ea app s permisson problems so they should be resolved now.I will check whether this works or not and I will update the post.Thank you again for updating regarding this offline mode issue.I am editing this reply because I checked ea app and after putting ea app in offline mode it stayed in system tray for 4 hours and still crashed with error code 10501.I forgot to mention this error shows up in offline whether I am playing a game or not after staying in offline for 4 hours ea app crashes and sometimes it shows that my ea account banned error with this error code.only thing which is improved after I installed one of recent ea app update I donot have to relogin but ea app still crashes in offline mode with error code 10501 so please fix this error.

@sanjayaloria Im asking about it. This specific error is not one we here can simply fix because there is something on the players side on their PC that is triggering that error. I will let you know hen I find more info on this one though.

Ea Shepard thank you for updating.

Hi @EA_Shepard, I wonder why you still insist on “network problems” or any type of “User PC” issues. As I already mentioned a “offline mode” must not “ping home”, “gather user information” or be active in any way. So could you ask the developers to implement a “offline mode” and to resolve the hidden activities during the simulated “offline” mode as it is currently implemented.

Thank you and let us know if EA is willing to follow this way.

Regards

@NONONO1902 Offline mode type of features has already been a requested feature to the games team. A feature like this we can only request. We have no visibility into making that decision for the app itself.

Cheers!

 @EA_Shepard To be very honest, it look here that the problem have been clearly identified by someone and that the team working on the app not willing to fix the problem?

This thread is quite old, problem have been identified by @NONONO1902 months ago, and yet it is still here. I am very confused here as to why the answer is you can only request this feature when the situation is that the feature that is technically already there is making the app crash? I know you are a community manager and have no control on what EA does, I'm just genuenly confused by EA's process here. 

Offline mode is already a feature, otherwise we would not have this problem right now right?
The feature seem to be badly implemented in the app because it look like it's trying to reconnect itself if we look at the error message, even when the player chose by himself to play in offline mode. Solution should be in updating the app so it change its behavior. This should have been a pretty straightforward process no?

I mean, fixing it might be hard depending on how the programing of the app have been done, I'm not saying fixing stuff in itself is easy. I'm just thinking that they already know there might have been a problem with that section of the code, I would have expected that at this point we would get an answer in the style of: the team is looking into fixing what cause this error, or they have investigated this option and it seem it is not the cause, or something like that.

I really am confusion here :') 

Ea Shepard I have an update regarding ea app offline mode error code 10501 has been fix atleast for me since I updated ea app to latest version and I checked the ea app is not crashing after puting ea app in offline mode and after waiting for 4 hours it is not crashing since updating ea app to latest version .ea app version currently installed on my pc is 13.86.0.5599.Thank you for fixing this problem .