Re: EA app Fails to Remember "Keep me signed in" Option
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App Does Not remember Login Credentials
When did this happen? (dd.mm.yy hh:mm) 28.07.23.17.30
Summarize your bug I shut down my PC every evening at bedtime. Whenever I power back on my PC and boot into Windows 11, the EA app always requests my email and password to log back into the app despite the "keep me signed in" box being checked every single time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Set the ON/OFF switch on the Windows 11 PC to the OFF position. Wait 30 seconds and set the ON/OFF switch on the Windows 11 PC to the ON position. Wait for the Windows 11 PC to boot into the Windows login screen. Log into Windows 11 and see if the EA app requests login credentials.
What happens when the bug occurs? The EA app requests my login credentials every day after powering my PC back on from the night before.
What do you expect to see? The EA app to function like the Steam, Epic, Blizzard, and Ubisoft apps and NOT request my login credentials every single time I power back on my PC each day.
Processor 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Gigabyte Z790 AORUS ELITE AX
BIOS:F7
NVIDIA GeForce RTX 4070 Ti
NVIDIA Driver 536.67
System type 64-bit operating system
Windows 11 Home Version 22H2
OS build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0
