EA_Leeuw
Community Manager
Community ManagerRe: EA app Fails to Remember "Keep me signed in" Option
Hi @WIllj169,
Occasionally, a problem that was previously resolved may resurface due to entirely different factors, a situation that is regrettably not uncommon.
As for the decision to lock the old thread, this is intended because the other thread was not up-to-date anymore. The underlying cause of the current issue might differ significantly from the previous one, even if they appear similar on the surface. It's important to note that there have likely been substantial changes under the hood in the EA app since then, making it more sensible to initiate a new discussion thread.
I hope this clarifies the situation. 🙂
Occasionally, a problem that was previously resolved may resurface due to entirely different factors, a situation that is regrettably not uncommon.
As for the decision to lock the old thread, this is intended because the other thread was not up-to-date anymore. The underlying cause of the current issue might differ significantly from the previous one, even if they appear similar on the surface. It's important to note that there have likely been substantial changes under the hood in the EA app since then, making it more sensible to initiate a new discussion thread.
I hope this clarifies the situation. 🙂
