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Re: Error 500 in EA app when trying to play games.

@valk-valk-01 Quick question. When am I supposed to do this? Since I've tried many times at different moments. When the app is open, terminating both those tasks in task manager just closes the app. Terminating them after closing the app does nothing, since they just get active again when you open the app.

3 Replies

  • valk-valk-01's avatar
    valk-valk-01
    3 years ago
    @PlumDutchess Hi, it works for me when the EA app is open. I go to task manager and first terminate the EA app itself, and then terminate the EA app background service. After I've done that I wait a few moments and open the EA app again and then it works!
  • AliciaMilona's avatar
    AliciaMilona
    Seasoned Novice
    3 years ago

    @PlumDutchess For me it doesn't matter when I terminate the app and backgroundservices. Make sure everything is turned off, and then open your game through a desktop icon rather than opening the app and launching the game from there. That should open the game without the background services block

  • Starship1hack's avatar
    Starship1hack
    3 years ago

    My Sims 2 is unclickable, my Sims 3 & 4 are all Error 500. The only way I was able to get my games back was to completely uninstall and reinstall the app, however, when I went to try to uninstall the apps, I encountered an error that prevented me from uninstalling it. I had to go into Task Manager and End Task for ALL EA related apps, only then would it uninstall. Please EA FIX YOUR BROKEN APP! Origin was just fine and you had no reason to change platforms especially to one this broken and unusable. Only saving grace is your tech support call holding music is some of the better elevator music I've heard. I pay so much money for your games, and I can't even play them.

    Here's some advise for you EA: Give your devs more time to fix your problems (and make good content people actually enjoy), stop firing testers that make sure what you put out actually works and stop trying to shoehorn your way into a new thing you never even needed in the first place.

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