Forum Discussion

Re: [FIXED] Sims 3 DLC download error, "Something went wrong"

@KailiaGreenheart
But for what damn reason, it's not a cracked game, we are free to buy games wherever we want, you purchased a "game" and enter a code, I swear I don't understand. I'm sorry it didn't work, I don't know what to tell you. On the legal action I agree with you, also because one player alone can't do much, but all together we could make ourselves heard. I had to deal with EA support for ten days, they made fun of me with pre-printed answers, meaningless and useless answers, then in chat, God, everything was so absurd. If you tell me where to sign for a protest or even a legal action, I will sign immediately

5 Replies

  • @Madjack23 In my days, if you owned something already you would not be forced to rebuy it unless you somehow damaged it beyond repair. But seeing as the game is a download, it's impossible for the owner to break the game beyond repair since all the game's install files are kept on EA's end. I'm just saying, you felt like you HAD no choice but to repurchase something you already owned, when you did not even break what you owned.

    I refuse to repurchase what I already own. I feel it sets a bad precedence and tells EA they don't need to fix it on their end because they will just get more money from people, thus what they are running is a scam. EA's support does nothing to help help their customers other than respond with automated messages of "Lot of users are having this issue, so just wait for us to fix it", even though they've had almost a year to fix this issue. So no, I'm not going to goto some third party website to repurchase a key for a game I already own, and even if I did decide to repurchase the game, I'd likely just repurchase the base game and all the expansions from steam. Right now, steam is a much more reputable product than this trashy EA App.

    Bottom line, was just a suggestion. Yeah you are free to buy games whenever you want, but if you already had owned sims 3, and re-purchasing it, even for very little, the money paid for the new key, still ends up in EA's pocket. They still profit from people repurchasing something they already own that they didn't break. And until players stop rewarding EA for their scams, EA and other AAA developers like them, will never change and instead, will simply keep doubling down.
  • Madjack23's avatar
    Madjack23
    2 years ago
    @KailiaGreenheart I understand your thoughts perfectly, believe me, I'm not that young, far from it. In the last ten days, I made it a point not to even play The Sims 4 (besides, I don't like the game at all and I think they're blocking The Sims 3 to get more players for The Sims 4) and not to buy any other game. by EA. Honestly, if the solution had been to have to buy back the Sims 3 disk to restart the game, I would never, ever have purchased it. I only tried with a new code, paying €2.60, because I also wanted to try this solution, by now, after eleven days of failed attempts, I needed the game for various personal reasons and I didn't want to leave anything unturned, I'll start by saying, I'm a programmer computer science, so I knew with certainty that the problem was not caused by me, but by EA, I had already understood that it was certainly the sims 3 base that had conflicted with some latest update of the EA app. But I repeat, I would never, ever buy a disk for the basic game of The Sims 3 by paying €40.00 for it (to hell with them). However, I believe that one player alone can do very little, the whole Sims 3 community, including those from other nations, should unite against EA, maybe then we could be able to solve something
  • @Madjack23 Yeah, I quite understand. Thankfully, I have The Sims 2 Ultimate Collection and it installed just fine. As for sims 3, if they continue down this track, they will have no one to blame but themselves when it becomes heavily pirated by former ticked off fans.

    And as for the Sims 4, I was one of the suckers that were tricked into preordering the deluxe edition back then, spent $70 only to find on release, it had less content than the bloody Sims 1 base game, and more bugs than Carter's got Peels. I vowed then, that I would not buy a single pack for that game, because it was shoddy crap that should never of been made. But by the time I concluded that, the time for getting a refund was passed. So to this day I have only that base game in the library with 0 packs owned. I will never play that garbage. And from what I am reading, even with the purchasing of a new key from a third party site, some expansions could still be stuck not downloading, or, store content wont download. I wrote a strongly worded response to EA's attempt to "close" my case for the second time, stating that if I have to, I will look into a lawyer if they don't at least try, applying a fresh key to my sims 3 as I pointed to this thread and the solution offered, and reminded them that as a tech support, they are bound by law, to do everything in their power, to get customers access to the products they paid for and own. I've yet to receive a reply.
  • gabi_jacoby's avatar
    gabi_jacoby
    2 years ago

    Hello, I have the same problem - any of my add-ons are downloading. They appear as Preparing forever or as Something went wrong.

    Error report number c0c75d46-63bb-4869-b185-240f05cc5e58.

  • So I did some looking into Instant Gaming and G2A and neither site is considered "legit" in fact there's been a number of reports about these sites stealing peoples credit card info or outright scamming later down the road. And the keys they are selling are considered stolen property. Those saying they've fixed their accounts with keys purchased from these sites, are actually endangering their accounts and their credit cards using them.

    So we are left with 2 options: Force EA to fix the issue by updating all of our sims 3 base game keys so we have access to the games we paid for, or finding a way to cut out the download from EA App altogether. I think my course is clear, since EA App refuses to work, and EA has shown they don't give a crap about us having access to what we paid for, I will simply purchase the sims 3 bundle on steam since it will include the expansions I have yet to purchase as well as include the expansions I do own and I am assuming, also includes the base game.

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