Re: How to fix EA app Error Code EC:10005?

Heres the reports 

58c66ada-cbf9-42ed-8953-3ec545b91928 Crash report ticket as well. 

error report: i can only do zips on my computer unfortunately. 704acb5a-fee8-4675-a62d-c25f9e28aa09

@klauseconfession You can create the ZIP file, then change the extension from .zip to .rar and it will still work, as long as you use the default settings when creating the ZIP file.  just tested, and the archive opened fine. 🙂

nice ! im going to do that rn! thank you!!!

@EA_Leeuw

Here are my files as requested. The Error report log number is: 5b75e4d0-3386-49d6-a0d0-d1eba7d45cc2

I have also opened a Case for the issue: Case #159835764

 I assume you mean us to post all of this in the current thread, and that the underlined “this thread” is not a broken link of some kind.

I also included on this post attached screenshots showing the error message, as well as the App working with my VPN active.

Included in this post will be an excerpt of the chat transcription I had where the agent informed me that use of a VPN will be a violation of EA policies, even though we had been discussing the use in regards to a Single Player Game.

Chat Transcript excerpt (If requested by EA I will send the entire transcript if needed):

Boyd (11/9/2023, 10:09:56 AM): I can do that.  In the meantime, while I wait to see what they can do, is it all right if I still use the app and my games through the VPN?  I won't get into any issues for that?  they are single player games.

Vanshika (11/9/2023, 10:12:51 AM): I am afraid but the use of VPN is against the policy of EA. please do not worry I have marked your case as strong feedback so that the concern team will surely check  this for you and try to fix this at the earliest .Is there anything else I can help you with?

@klauseconfession Quick update...just tried...didn't work changing the extension to .rar...apparently EA checks and says that the the created format and the current format don't match...regardless of the fact that it technically works...oh well.

Only option is download WinRAR install it, create the archive, then uninstall winrar if you don't want it (I use 7zip personally, so I removed it after making the rar file.) 

attached the crash logs and heres a new crash report 1b10769d-1bd1-4115-a843-aae9b61f6dce

@EA_Leeuw

Here are my files as requested. The Error report log number is: 5b75e4d0-3386-49d6-a0d0-d1eba7d45cc2

I have also opened a Case for the issue: Case #159835764

 I assume you mean us to post all of this in the current thread, and that the underlined “this thread” is not a broken link of some kind.

I also included on this post attached screenshots showing the error message, as well as the App working with my VPN active.

Included in this post will be an excerpt of the chat transcription I had where the agent informed me that use of a VPN will be a violation of EA policies, even though we had been discussing the use in regards to a Single Player Game.

Chat Transcript excerpt (If requested by EA I will send the entire transcript if needed):

Boyd (11/9/2023, 10:09:56 AM): I can do that.  In the meantime, while I wait to see what they can do, is it all right if I still use the app and my games through the VPN?  I won't get into any issues for that?  they are single player games.

Vanshika (11/9/2023, 10:12:51 AM): I am afraid but the use of VPN is against the policy of EA. please do not worry I have marked your case as strong feedback so that the concern team will surely check  this for you and try to fix this at the earliest .Is there anything else I can help you with?

@EA_Leeuw 

Why do my posts, providing the information you specifically requested, keep getting deleted?

Update:  I have tried posting 4 times, the first three were removed, the last one want even post now...so....what's up?

My third time trying to post my information, as requested by the EA support representative here...let's see if it will stay this time.

@EA_Leeuw

Here are my files as requested. The Error report log number is: 5b75e4d0-3386-49d6-a0d0-d1eba7d45cc2

I have also opened a Case for the issue: Case #159835764

 I assume you mean us to post all of this in the current thread, and that the underlined “this thread” is not a broken link of some kind.

I also included on this post attached screenshots showing the error message, as well as the App working with my VPN active.

Included in this post will be an excerpt of the chat transcription I had where the agent informed me that use of a VPN will be a violation of EA policies, even though we had been discussing the use in regards to a Single Player Game.

Chat Transcript excerpt (If requested by EA I will send the entire transcript if needed):

(My Name Here)(11/9/2023, 10:09:56 AM): I can do that.  In the meantime, while I wait to see what they can do, is it all right if I still use the app and my games through the VPN?  I won't get into any issues for that?  they are single player games.

(Support Reps Name Removed for post) (11/9/2023, 10:12:51 AM): I am afraid but the use of VPN is against the policy of EA. please do not worry I have marked your case as strong feedback so that the concern team will surely check  this for you and try to fix this at the earliest .Is there anything else I can help you with?

this is both of my files added i hope to get this resolved 🙂

@EA_Leeuw

Here are my files as requested. The Error report log number is: 5b75e4d0-3386-49d6-a0d0-d1eba7d45cc2

I have also opened a Case for the issue: Case #159835764

 I assume you mean us to post all of this in the current thread, and that the underlined “this thread” is not a broken link of some kind.

I also included on this post attached screenshots showing the error message, as well as the App working with my VPN active.

Included in this post will be an excerpt of the chat transcription I had where the agent informed me that use of a VPN will be a violation of EA policies, even though we had been discussing the use in regards to a Single Player Game.

Chat Transcript excerpt (If requested by EA I will send the entire transcript if needed):

(My Name Removed for Posting) (11/9/2023, 10:09:56 AM): I can do that.  In the meantime, while I wait to see what they can do, is it all right if I still use the app and my games through the VPN?  I won't get into any issues for that?  they are single player games.

(Support Rep Name Removed for Posting) (11/9/2023, 10:12:51 AM): I am afraid but the use of VPN is against the policy of EA. please do not worry I have marked your case as strong feedback so that the concern team will surely check  this for you and try to fix this at the earliest .Is there anything else I can help you with?

I have tried posting this 5 times, every time the post is either immediately deleted, or just recently (last two times) post is successful but never appears.

Here are my files as requested. The Error report log number is: 5b75e4d0-3386-49d6-a0d0-d1eba7d45cc2

I have also opened a Case for the issue: Case #159835764

 I assume you mean us to post all of this in the current thread, and that the underlined “this thread” is not a broken link of some kind.

I also included on this post attached screenshots showing the error message, as well as the App working with my VPN active.

Included in this post will be an excerpt of the chat transcription I had where the agent informed me that use of a VPN will be a violation of EA policies, even though we had been discussing the use in regards to a Single Player Game.

Chat Transcript excerpt (If requested by EA I will send the entire transcript if needed):

Me (11/9/2023, 10:09:56 AM): I can do that.  In the meantime, while I wait to see what they can do, is it all right if I still use the app and my games through the VPN?  I won't get into any issues for that?  they are single player games.

Support Rep (11/9/2023, 10:12:51 AM): I am afraid but the use of VPN is against the policy of EA. please do not worry I have marked your case as strong feedback so that the concern team will surely check  this for you and try to fix this at the earliest .Is there anything else I can help you with?

@EA_Leeuw 

I have tried posting my information, that you specifically requested, as well as information to answer user questions and provide extra information for you, and every time it is deleted.

I can only assume that EA or you, do not want me to post that information.  There is nothing that violates any policy or ToS in my postings, I have checked, multiple times, so I can only see this as some weird form of censorship.

I used OBS to record the last time I posted, showing my post being accepted and appearing in the forum, only to be deleted from the forum 30 seconds later.  I am recording me typing and posting this as well, to see if this appears or not.

Answers would be greatly appreciated.

I also have a Fios router, and I was having this issue. I turned off the McAfee Home Protection in my FIOS account security settings and now I can log in. I did not have this problem before with the McAfee turned on. It's a work around until they get it resolved.

i do got mcfee and i will try to shut it off comepletly 

having the error EC:10005 and app failed to launch on time errors when trying to open game from steam, happening for the last 24 hrs at least

Error Report ID: 2620babd-0f0c-492e-b120-ff99513423c2

EDIT: Game just opened for the first time, didn't change anything, not sure what changed, or if the problems fixed for sure...

mine is still sadly giving me the same error 10005. im fingers crossing i wont have to use my hotspot for forever here. 

Disabling McAfee seems to have worked for me as well. Seems insane that this is what allows us to get online. I wonder just what in EAs service bundle is getting flagged by McAfee here.

I just the ea app updater and it said  Update server unavailable .

c9ce3059-570c-4bd5-bae1-52cbed0bed6a

I have been following the threads and thanks for starting it so I didn't feel like it was just me.  I just ran the EA App Updater and got an error saying it could not connect.  I then noticed that I had an update for my computer so I restarted and updated.  My EA App is now working again after two days!  I have Verizon Fios internet so those others that do too, recommend running the EA App Updater, see if that does anything, and perhaps restarting your computer, but I think we might be back in business.