Re: How to fix EA app Error Code EC:10005?
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) EC:10005
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Network issue
When did this happen? (dd.mm.yy hh:mm) 10.11.23 16:00 Mountain Time
Summarize your bug There is a network call to https://ratt.juno.ea.com/ratt/telm and it is failing. The certificate is expired. Please renew the certificate.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to log in from the EA app
What happens when the bug occurs? 35 [2023-11-10T22:52:45.156Z] PID: 17968 TID: 19352 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt.juno.ea.com/ratt/telm] code[6] msg[SSL handshake failed] It fails to login.
What do you expect to see? I expect to see the certificate updated so I can login again.
32 [2023-11-10T22:52:44.998Z] PID: 17968 TID: 19352 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt.juno.ea.com/ratt/telm] code[6] msg[SSL handshake failed]
33 [2023-11-10T22:52:44.998Z] PID: 17968 TID: 17548 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 595. Not retrying
34 [2023-11-10T22:52:44.999Z] PID: 17968 TID: 17548 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EALaunchHelper.exe"},"taxonomy":"boot.sess.stop","throttleCount":0,"timestamp":"2023-11-10T22:52:44.852","weight":0.0}]
35 [2023-11-10T22:52:45.156Z] PID: 17968 TID: 19352 ERROR (eax:😕ervices::reportHttpRequestFailure) HttpRequest send failed: url[https://ratt.juno.ea.com/ratt/telm] code[6] msg[SSL handshake failed]
36 [2023-11-10T22:52:45.156Z] PID: 17968 TID: 17548 WARN (eax::apps::determineTransportStatus) [Telemetry] Http request failed. Status: 595. Not retrying
