Re: How to Fix the "You don't have access" Error in EA app - '24

true_c_gen
2 years ago
I would like to confirm now, this is the same account I have always had connected to both Steam and Xbox. It was never an issue at all until right now, where none of my Steam games are working.
EA_Lanna
Community Manager
2 years ago
Hi @true_c_gen,

Thanks for adding that screenshot of the error message. There looks to be an existing thread open on this and these steps are recommended:

@EA_Leeuw wrote:

Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games appear and launch without errors? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.

Could you give that a go please? I'll merge your thread in with the existing one in the meantime to keep posts on this together.

Thanks,

EA_Lanna
chrjztopher
2 years ago
@EA_Lanna I am having the issue of the EA App telling me my Gamepass has expired, which isn't the case. I have tried all of the logging in / out and app recovery.
XSkilly21
2 years ago
Hello ! I get the error message that my game pass has expired when I launch Jedi Survivor.
I was playing it just yesterday...
EA Are you aware of this problem?

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